Account Executive, Customer Success

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Executive, Customer Success in the United States. This role is a strategic, relationship-driven position focused on managing and expanding high-value partnerships with health plan clients. The Account Executive, Customer Success serves as a trusted advisor to payer organizations, ensuring alignment between client objectives and service delivery while driving long-term retention and growth. You will operate at a senior level within complex healthcare ecosystems, engaging with clinical, operational, and executive stakeholders to support performance and value realization. The role requires a strong understanding of payer dynamics and the ability to translate client needs into actionable partnership strategies. It is highly collaborative, blending account management, strategic consulting, and business development within a fast-paced healthcare environment. You will play a key role in shaping growth opportunities and deepening enterprise-level relationships.
• Accountabilities: Serve as the primary strategic partner for health plan clients, ensuring long-term retention, satisfaction, and expansion of key accounts. Develop and execute account strategies aligned with payer goals, performance metrics, and broader partnership objectives. Lead regular business reviews and strategic discussions with health plan stakeholders, focusing on performance outcomes and value creation. Identify and drive opportunities for revenue growth, service expansion, and deeper partnership engagement across assigned accounts. Collaborate closely with internal clinical, product, and operational teams to ensure seamless delivery and alignment with client expectations. Navigate complex payer environments, including contracting considerations, operational challenges, and multi-stakeholder decision-making processes. Requirements: Proven experience working with or within health plans, with strong preference for payer-side or payer-facing roles. Strong understanding of health plan operations, decision-making structures, and payer partnership dynamics. Background in account management, strategic partnerships, or business development within healthcare or insurance ecosystems. Ability to engage and influence senior stakeholders across clinical, operational, and executive levels. Demonstrated success in driving account growth, retention, and long-term client value. Strong strategic thinking, communication, and relationship-building skills in complex, matrixed environments. Experience with national or regional health plans, payer vendors, or enterprise payer accounts is highly desirable. Benefits: Competitive compensation ranging from $158,804 to $238,207 annually, based on experience and qualifications. Opportunity to work in a high-impact strategic role within the healthcare payer ecosystem. Exposure to enterprise-level health plan partnerships and complex client environments. Collaborative, cross-functional work environment with strong internal support teams. Career growth opportunities in strategic account leadership and healthcare partnerships. Flexible work arrangements depending on team and client needs. Comprehensive benefits package including healthcare coverage and retirement savings options.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
• apply for this job