Advocate Supervisor

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT) composed of clinical and non-clinical members who work cohesively to all-inclusive care to the most vulnerable senior population that is transforming lives in our communities. Our core values and participant focus lead the way no matter what.

Alongside the leadership team of the Advocate Hub, the Advocate Hub Supervisor helps oversee call center operations to provide exceptional customer service to our participants. The Advocate Hub Supervisor focuses on oversight of daily operations of their assigned functional area of responsibility within the department and guides the mentorship and workflow of team members in this key function of the Hub.

Essential Job Duties:

• Hire, train, and develop new and existing team members within the Advocate Hub
• Help in identifying optimal workflows and establishing best practices for daily operations and policies/procedures
• Provide support to the team, including the handling and resolving of urgent escalations with a high level of efficacy and courage to love
• Prepare reports and evaluate data to improve processes and monitor team performance

Job Requirements:

• Minimum two (2) years of supervisory-level experience within a call center environment that helps maintain contact center volume and operations, referrals/authorizations, medical records, etc.
• Demonstrated experience coaching, training, and motivating staff
• Lean Six Sigma and/or Process Improvement Certificate, preferred
• Knowledgeable with technology, especially software applications, phone systems, and electronic medical records systems

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Medical insurance coverage (Medical, Dental, Vision)
• Flexibility with remote, work from home schedule
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• And additional benefits

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT) composed of clinical and non-clinical members who work cohesively to all-inclusive care to the most vulnerable senior population that is transforming lives in our communities. Our core values and participant focus lead the way no matter what.

Alongside the leadership team of the Advocate Hub, the Advocate Hub Supervisor helps oversee call center operations to provide exceptional customer service to our participants. The Advocate Hub Supervisor focuses on oversight of daily operations of their assigned functional area of responsibility within the department and guides the mentorship and workflow of team members in this key function of the Hub.

Essential Job Duties:

• Hire, train, and develop new and existing team members within the Advocate Hub
• Help in identifying optimal workflows and establishing best practices for daily operations and policies/procedures
• Provide support to the team, including the handling and resolving of urgent escalations with a high level of efficacy and courage to love
• Prepare reports and evaluate data to improve processes and monitor team performance

Job Requirements:

• Minimum two (2) years of supervisory-level experience within a call center environment that helps maintain contact center volume and operations, referrals/authorizations, medical records, etc.
• Demonstrated experience coaching, training, and motivating staff
• Lean Six Sigma and/or Process Improvement Certificate, preferred
• Knowledgeable with technology, especially software applications, phone systems, and electronic medical records systems

Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Medical insurance coverage (Medical, Dental, Vision)
• Flexibility with remote, work from home schedule
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• And additional benefits