Amazon Account manager

ABOUT THE ROLE

You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on.

You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.

WHAT YOU'LL OWN

1. Listing Content & SEO

• Keyword research, title and bullet copy, A+ content body text, backend search terms

• Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads

• CTR and conversion rate A/B testing, indexation and keyword tracking reports

• Phase 1–4 SEO strategy, competitor research, and keyword placement files

2. Creative & Image Management

• Develop main image optimization ideas and write clear design briefs for the GD team

• Review designer output, coordinate revisions, and upload finals to Amazon

• Manage A+, Premium A+, and Brand Store design end-to-end

3. Account & Catalog Management

• Day-to-day Seller Central operations across all assigned accounts

• Resolve suppressed ASINs, catalog errors, and Seller Support cases

• Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health

4. Client Management

• Handle technical queries and operational updates; always keep the Brand Manager looped in

• Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies

• Run SKU-level profitability analyses and surface margin improvement opportunities

5. Graphic Designer Coordination

• Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront

• Provide clear briefs with reference images and communicate client expectations precisely

• Review designed assets, coordinate revisions, and obtain client approval before uploading

6. Task & ClickUp Management

• Keep daily capacity workload up to date in ClickUp every single day

• After every meeting, ensure all action items are captured as tasks with due dates

• Flag blockers immediately — never let missed goals go unaddressed

7. Growth & Strategy

• Develop growth strategies aligned with client goals; share recommendations with the Brand Manager

• Coordinate with PPC on keyword lists, TACoS targets, and campaign performance

• Implement at least one category-specific strategy per quarter (out-of-the-box thinking required)

8. Reporting & Documentation

• Submit daily check-ins and weekly summaries

• Build and maintain SOPs for AM-related processes

• Maintain task records and client data on Airtable and Google Drive

HOW YOU'LL BE MEASURED

You'll be evaluated across five dimensions — and you'll always know exactly where you stand.

Client Health & Retention

• Zero client churn — the target, every quarter

• Sub-8-hour average response time to client emails and Slack

• NPS and client satisfaction: clients feel known, heard, and valued

Revenue & Growth

• Month-over-month and year-over-year revenue growth across managed accounts

• TACoS trend: maintaining or improving while scaling revenue

• Buy Box % maintained and improved on key ASINs

Listing & Content Quality

• Number of listings improved per month (copy, images, A+ content)

• Measurable CTR and CVR lift from listing changes

• Suppressed and error listings resolved promptly

Operational Discipline

• 90%+ ClickUp task completion rate — overdue tasks target: zero

• Daily check-ins submitted on every working day

• At least one automation or AI project implemented per quarter

Initiative & Leadership

• Proactive recommendations to clients: pricing, launches, deals, channel strategy

• SOPs created, templates built, team knowledge shared

• New Amazon knowledge demonstrated weekly in Pod meetings

ABOUT THE ROLEYou're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast in...

WHO YOU ARE

You're not a task-ticker. You're an operator who thinks like a strategist, communicates like a pro, and takes pride in accounts running flawlessly. You spot problems before clients do. You bring answers, not just questions. You want to grow — and you're willing to put in the daily work to get there.

✓ Hands-on Amazon Seller Central experience

✓ Strong written communication — clients never feel left in the dark

✓ SEO knowledge: keyword research, listing copy, indexation

✓ Organized, deadline-driven, zero-ghost policy on client messages

✓ Excited by AI tools and automation — not intimidated by them

✓ Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload

✓ Proactive by nature — you surface opportunities, not just status updates

TOOLS YOU'LL MASTER

Amazon Seller Central · Helium 10 · Data Dive · ClickUp · Slack · Notion · Claude AI · Google Gemini · Figma · MyRealProfit · tl;dv · Listing Optimizations AI · Google Workspace · Airtable · Zoom

Mastery of each tool is non-negotiable. Tutorial and onboarding videos for all tools must be completed before your start date.

ABOUT THE ROLE

You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on.

You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.

WHAT YOU'LL OWN

1. Listing Content & SEO

• Keyword research, title and bullet copy, A+ content body text, backend search terms

• Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads

• CTR and conversion rate A/B testing, indexation and keyword tracking reports

• Phase 1–4 SEO strategy, competitor research, and keyword placement files

2. Creative & Image Management

• Develop main image optimization ideas and write clear design briefs for the GD team

• Review designer output, coordinate revisions, and upload finals to Amazon

• Manage A+, Premium A+, and Brand Store design end-to-end

3. Account & Catalog Management

• Day-to-day Seller Central operations across all assigned accounts

• Resolve suppressed ASINs, catalog errors, and Seller Support cases

• Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health

4. Client Management

• Handle technical queries and operational updates; always keep the Brand Manager looped in

• Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies

• Run SKU-level profitability analyses and surface margin improvement opportunities

5. Graphic Designer Coordination

• Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront

• Provide clear briefs with reference images and communicate client expectations precisely

• Review designed assets, coordinate revisions, and obtain client approval before uploading

6. Task & ClickUp Management

• Keep daily capacity workload up to date in ClickUp every single day

• After every meeting, ensure all action items are captured as tasks with due dates

• Flag blockers immediately — never let missed goals go unaddressed

7. Growth & Strategy

• Develop growth strategies aligned with client goals; share recommendations with the Brand Manager

• Coordinate with PPC on keyword lists, TACoS targets, and campaign performance

• Implement at least one category-specific strategy per quarter (out-of-the-box thinking required)

8. Reporting & Documentation

• Submit daily check-ins and weekly summaries

• Build and maintain SOPs for AM-related processes

• Maintain task records and client data on Airtable and Google Drive

HOW YOU'LL BE MEASURED

You'll be evaluated across five dimensions — and you'll always know exactly where you stand.

Client Health & Retention

• Zero client churn — the target, every quarter

• Sub-8-hour average response time to client emails and Slack

• NPS and client satisfaction: clients feel known, heard, and valued

Revenue & Growth

• Month-over-month and year-over-year revenue growth across managed accounts

• TACoS trend: maintaining or improving while scaling revenue

• Buy Box % maintained and improved on key ASINs

Listing & Content Quality

• Number of listings improved per month (copy, images, A+ content)

• Measurable CTR and CVR lift from listing changes

• Suppressed and error listings resolved promptly

Operational Discipline

• 90%+ ClickUp task completion rate — overdue tasks target: zero

• Daily check-ins submitted on every working day

• At least one automation or AI project implemented per quarter

Initiative & Leadership

• Proactive recommendations to clients: pricing, launches, deals, channel strategy

• SOPs created, templates built, team knowledge shared

• New Amazon knowledge demonstrated weekly in Pod meetings

ABOUT THE ROLEYou're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast in...

WHO YOU ARE

You're not a task-ticker. You're an operator who thinks like a strategist, communicates like a pro, and takes pride in accounts running flawlessly. You spot problems before clients do. You bring answers, not just questions. You want to grow — and you're willing to put in the daily work to get there.

✓ Hands-on Amazon Seller Central experience

✓ Strong written communication — clients never feel left in the dark

✓ SEO knowledge: keyword research, listing copy, indexation

✓ Organized, deadline-driven, zero-ghost policy on client messages

✓ Excited by AI tools and automation — not intimidated by them

✓ Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload

✓ Proactive by nature — you surface opportunities, not just status updates

TOOLS YOU'LL MASTER

Amazon Seller Central · Helium 10 · Data Dive · ClickUp · Slack · Notion · Claude AI · Google Gemini · Figma · MyRealProfit · tl;dv · Listing Optimizations AI · Google Workspace · Airtable · Zoom

Mastery of each tool is non-negotiable. Tutorial and onboarding videos for all tools must be completed before your start date.