Benefits Operations Specialist - EMEA

What this job can offer you

What you bring

• Provide delightful support to Employees and Clients re: Benefits in multiple areas Benefits plans key attributes, including pricing, coverage and claims Benefits plans enrolment and unenrollment Benefits invoicing / billing Benefits Remote platform Benefits vendors’ platforms
• Benefits plans key attributes, including pricing, coverage and claims
• Benefits plans enrolment and unenrollment
• Benefits invoicing / billing
• Benefits Remote platform
• Benefits vendors’ platforms
• Process and solve tickets and escalations in Zendesk/e-mail
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goals

Practicals

• You'll report to: Benefits Manager
• Team: Operations - Benefits
• Location: EMEA
• Start date: As soon as possible

Application process

• Interview with recruiter
• Interview with Manager, Benefits Operations
• Interview with Senior Manager, Benefits Operations
• Bar Raiser Interview
• Employment Verification Check