Client Services Manager

About the Role

Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.

Reporting line: Head of Client Services

Location: Remote

Responsibilities

• Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
• Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
• Foster a culture of accountability, continuous improvement and client-first thinking.
• Define & refine service standards, processes, and playbooks, ensuring team adherence. 
• Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.

Qualifications

• 3+ years of experience in prime brokerage or similar capital markets exposure.
• Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day. 
• Excellent communication and relationship management skills. 
• Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution.
• High attention to detail and a strong control & risk mindset.

What we offer*

• A competitive salary that reflects what you bring
• Fully remote - enjoy the freedom to work from anywhere
• Corporate Macbook 
• Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
• Innovative & inspiring culture, autonomous and informal work environment
• Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
• Ongoing education & training programs
• Opportunity to network and connect at Corporate Events
• Team off-sites and paid business trips when needed
• Global career opportunities

*Benefits/perks vary depending on the nature of your employment with the company and the country where you work

 

About the Role

Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.

Reporting line: Head of Client Services

Location: Remote

Responsibilities

• Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
• Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
• Foster a culture of accountability, continuous improvement and client-first thinking.
• Define & refine service standards, processes, and playbooks, ensuring team adherence. 
• Oversee daily operations, ensuring cases are being correctly handled and SLAs are met.

Qualifications

• 3+ years of experience in prime brokerage or similar capital markets exposure.
• Demonstrated ability to lead, coach & develop people, manage performance, and run a service team day to day. 
• Excellent communication and relationship management skills. 
• Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution.
• High attention to detail and a strong control & risk mindset.

What we offer*

• A competitive salary that reflects what you bring
• Fully remote - enjoy the freedom to work from anywhere
• Corporate Macbook 
• Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
• Innovative & inspiring culture, autonomous and informal work environment
• Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
• Ongoing education & training programs
• Opportunity to network and connect at Corporate Events
• Team off-sites and paid business trips when needed
• Global career opportunities

*Benefits/perks vary depending on the nature of your employment with the company and the country where you work