Complaints Handler
Remote Recruitment • Cape Town, Western Cape, South Africa • Gauteng, South Africa
Posted: October 1, 2026
Job Description
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Complaints Handler for a UK-based employer, fully remote from South Africa.
Role overview
You will take ownership of customer complaints for a UK business, resolving them fairly, quickly and with a record that stands up to scrutiny. This is a hands-on role where accuracy and follow-through matter every day, and you will be trusted to work independently without being chased. You will also be part of a supportive remote team, with regular check-ins, clear priorities and the tools you need to do your best work from day one, so you always know what good looks like.
You will work UK business hours (09:00–17:00 UK, 11:00–19:00 SAST) from home, as part of a South African team placed directly with established UK employers. Remote Recruitment supports you from placement onwards.
Key responsibilities
- Log and acknowledge complaints within agreed timeframes
- Investigate issues and gather facts from internal teams
- Write clear, empathetic responses and outcomes
- Identify root causes and report recurring themes
- Keep complaint records accurate and audit-ready
What you'll need
- Experience handling complaints or escalations
- Excellent written English and tone
- Confident with a ticketing tool such as Zendesk or Freshdesk
- Fair, evidence-based judgement
- Comfort staying calm with upset customers
Nice to have
- Regulated industry exposure such as financial services
- Experience writing final response letters
- Reporting in Excel
What's on offer
- R29 000 – R32 000 per month, paid monthly
- 100% remote, working UK hours
- Long-term role with a UK employer and ongoing support from Remote Recruitment
- Clear onboarding and a team that wants you to succeed
Additional Content
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Complaints Handler for a UK-based employer, fully remote from South Africa.
Role overview
You will take ownership of customer complaints for a UK business, resolving them fairly, quickly and with a record that stands up to scrutiny. This is a hands-on role where accuracy and follow-through matter every day, and you will be trusted to work independently without being chased. You will also be part of a supportive remote team, with regular check-ins, clear priorities and the tools you need to do your best work from day one, so you always know what good looks like.
You will work UK business hours (09:00–17:00 UK, 11:00–19:00 SAST) from home, as part of a South African team placed directly with established UK employers. Remote Recruitment supports you from placement onwards.
Key responsibilities
- Log and acknowledge complaints within agreed timeframes
- Investigate issues and gather facts from internal teams
- Write clear, empathetic responses and outcomes
- Identify root causes and report recurring themes
- Keep complaint records accurate and audit-ready
What you'll need
- Experience handling complaints or escalations
- Excellent written English and tone
- Confident with a ticketing tool such as Zendesk or Freshdesk
- Fair, evidence-based judgement
- Comfort staying calm with upset customers
Nice to have
- Regulated industry exposure such as financial services
- Experience writing final response letters
- Reporting in Excel
What's on offer
- R29 000 – R32 000 per month, paid monthly
- 100% remote, working UK hours
- Long-term role with a UK employer and ongoing support from Remote Recruitment
- Clear onboarding and a team that wants you to succeed