Croatian Speaking Customer Service Agent - Work Remote In Greece
Mercier Consultancy Group • Zagreb, Grad Zagreb, Croatia • Greece
Posted: August 9, 2026
Job Description
Croatian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional talent with world-class organisations across a wide range of industries. We specialise in sourcing multilingual professionals for leading customer support services operations throughout Europe, offering our candidates unparalleled career opportunities and outstanding relocation support. At Mercier Consultancy Group, we are committed to your professional growth, your personal well-being, and your long-term success.
Job Overview
We are currently seeking a motivated and customer-focused Croatian Speaking Customer Service Agent to join a dynamic and fast-growing customer support services team based remotely within Greece. This is an outstanding opportunity for fluent Croatian speakers looking to build or advance a rewarding career in the customer support services industry, with access to one of the most sought-after Croatian-speaking jobs available in the European market today. If you are passionate about delivering exceptional customer experiences and are searching for jobs in Greece that offer real career progression, professional development, and a generous benefits package, this Croatian Speaking Customer Service Agent position in Greece is the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
- Accurately identify, investigate, and resolve customer queries, complaints, and requests in a timely and professional manner, consistently meeting or exceeding defined service level agreements.
- Maintain thorough and precise records of all customer interactions within the CRM system, ensuring full compliance with data protection regulations and internal quality standards.
- Collaborate closely with internal teams, including technical support and back-office departments, to ensure seamless end-to-end resolution of complex customer issues.
- Proactively follow up with customers to confirm satisfaction and ensure that all outstanding matters have been fully addressed and resolved.
- Identify recurring customer pain points and escalate relevant feedback to team leaders to support continuous service improvement initiatives within the customer support services operation.
- Participate actively in ongoing training sessions, team meetings, and quality evaluation programmes to continually enhance your skills and performance.
- Uphold the company's values of professionalism, empathy, and excellence in every customer interaction, contributing to a positive and collaborative team culture.
- Native or fluent Croatian language proficiency, both spoken and written, is essential for this role — this is a non-negotiable requirement for all applicants.
- Valid EU passport or documentation confirming the legal right to work within the European Union (mandatory).
- A confident and professional communicator with a genuine passion for delivering outstanding customer experiences within the customer support services sector.
- Previous experience in a customer service, contact centre, or client-facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply.
- Strong computer literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office applications efficiently and accurately.
- Excellent problem-solving skills, a positive attitude, and the ability to remain calm, focused, and solution-oriented under pressure in a fast-paced customer support services environment.
Additional Content
Croatian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional talent with world-class organisations across a wide range of industries. We specialise in sourcing multilingual professionals for leading customer support services operations throughout Europe, offering our candidates unparalleled career opportunities and outstanding relocation support. At Mercier Consultancy Group, we are committed to your professional growth, your personal well-being, and your long-term success.
Job Overview
We are currently seeking a motivated and customer-focused Croatian Speaking Customer Service Agent to join a dynamic and fast-growing customer support services team based remotely within Greece. This is an outstanding opportunity for fluent Croatian speakers looking to build or advance a rewarding career in the customer support services industry, with access to one of the most sought-after Croatian-speaking jobs available in the European market today. If you are passionate about delivering exceptional customer experiences and are searching for jobs in Greece that offer real career progression, professional development, and a generous benefits package, this Croatian Speaking Customer Service Agent position in Greece is the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
- Accurately identify, investigate, and resolve customer queries, complaints, and requests in a timely and professional manner, consistently meeting or exceeding defined service level agreements.
- Maintain thorough and precise records of all customer interactions within the CRM system, ensuring full compliance with data protection regulations and internal quality standards.
- Collaborate closely with internal teams, including technical support and back-office departments, to ensure seamless end-to-end resolution of complex customer issues.
- Proactively follow up with customers to confirm satisfaction and ensure that all outstanding matters have been fully addressed and resolved.
- Identify recurring customer pain points and escalate relevant feedback to team leaders to support continuous service improvement initiatives within the customer support services operation.
- Participate actively in ongoing training sessions, team meetings, and quality evaluation programmes to continually enhance your skills and performance.
- Uphold the company's values of professionalism, empathy, and excellence in every customer interaction, contributing to a positive and collaborative team culture.
- Native or fluent Croatian language proficiency, both spoken and written, is essential for this role — this is a non-negotiable requirement for all applicants.
- Valid EU passport or documentation confirming the legal right to work within the European Union (mandatory).
- A confident and professional communicator with a genuine passion for delivering outstanding customer experiences within the customer support services sector.
- Previous experience in a customer service, contact centre, or client-facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply.
- Strong computer literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office applications efficiently and accurately.
- Excellent problem-solving skills, a positive attitude, and the ability to remain calm, focused, and solution-oriented under pressure in a fast-paced customer support services environment.