Croatian Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are dedicated to delivering a seamless, fully supported relocation and career experience. At Mercier Consultancy Group, we believe that great careers know no borders — and we are here to help you build yours.

Job Overview

We are currently seeking motivated and customer-focused Croatian-speaking professionals for an exciting Croatian Speaking Jobs With Paid Relocation Package position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career in the Customer Support Services industry, working for a leading international employer in a dynamic, multilingual environment. If you are fluent in Croatian and ready to embrace a new chapter in your professional life, this role — complete with a fully paid relocation package — could be the perfect next step for you.

Key Responsibilities

• Deliver high-quality customer support to Croatian-speaking clients via phone, email, and live chat channels in a professional and timely manner.
• Respond to customer enquiries, resolve complaints, and provide accurate product or service information in accordance with company guidelines.
• Identify customer needs and ensure full satisfaction by guiding clients through solutions with empathy and professionalism.
• Accurately log, track, and update all customer interactions and case details within the company's CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams, ensuring a smooth and efficient resolution process.
• Collaborate closely with team members and supervisors to maintain consistently high service standards and meet performance targets.
• Contribute to continuous improvement initiatives by sharing customer feedback and suggesting process enhancements within the Customer Support Services team.
• Stay up to date with product knowledge, internal procedures, and industry developments to provide accurate and informed assistance to customers at all times.

About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent....

• Native or fluent Croatian language skills (both spoken and written) are essential for this role.
• Valid EU passport is mandatory.
• A good working knowledge of English is required for internal communication and training purposes.
• Previous experience in Customer Support Services, customer care, or a related field is an advantage, though not strictly required — full training is provided.
• Strong communication and interpersonal skills, with a genuine passion for helping customers and resolving issues effectively.
• Proficiency in basic computer applications and the ability to navigate CRM or ticketing systems with ease.
• A positive, team-oriented attitude and the flexibility to work in a fast-paced, target-driven customer support environment.

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are dedicated to delivering a seamless, fully supported relocation and career experience. At Mercier Consultancy Group, we believe that great careers know no borders — and we are here to help you build yours.

Job Overview

We are currently seeking motivated and customer-focused Croatian-speaking professionals for an exciting Croatian Speaking Jobs With Paid Relocation Package position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career in the Customer Support Services industry, working for a leading international employer in a dynamic, multilingual environment. If you are fluent in Croatian and ready to embrace a new chapter in your professional life, this role — complete with a fully paid relocation package — could be the perfect next step for you.

Key Responsibilities

• Deliver high-quality customer support to Croatian-speaking clients via phone, email, and live chat channels in a professional and timely manner.
• Respond to customer enquiries, resolve complaints, and provide accurate product or service information in accordance with company guidelines.
• Identify customer needs and ensure full satisfaction by guiding clients through solutions with empathy and professionalism.
• Accurately log, track, and update all customer interactions and case details within the company's CRM system.
• Escalate complex or unresolved issues to the appropriate internal teams, ensuring a smooth and efficient resolution process.
• Collaborate closely with team members and supervisors to maintain consistently high service standards and meet performance targets.
• Contribute to continuous improvement initiatives by sharing customer feedback and suggesting process enhancements within the Customer Support Services team.
• Stay up to date with product knowledge, internal procedures, and industry developments to provide accurate and informed assistance to customers at all times.

About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent....

• Native or fluent Croatian language skills (both spoken and written) are essential for this role.
• Valid EU passport is mandatory.
• A good working knowledge of English is required for internal communication and training purposes.
• Previous experience in Customer Support Services, customer care, or a related field is an advantage, though not strictly required — full training is provided.
• Strong communication and interpersonal skills, with a genuine passion for helping customers and resolving issues effectively.
• Proficiency in basic computer applications and the ability to navigate CRM or ticketing systems with ease.
• A positive, team-oriented attitude and the flexibility to work in a fast-paced, target-driven customer support environment.