Customer Service Representative - Express Scripts

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - Express Scripts based in United States. This role offers the opportunity to make a meaningful difference by supporting customers with important healthcare and pharmacy-related needs. As a Customer Service Representative, you will be the first point of contact for members, providers, and pharmacies, providing guidance, resolving concerns, and delivering a high-quality service experience. You will work in a fast-paced remote environment where empathy, problem-solving, and communication skills are essential. The position combines customer advocacy with operational excellence, requiring attention to detail and the ability to manage multiple systems efficiently. Join a team focused on improving healthcare experiences and helping people navigate critical moments with confidence.
• Accountabilities: Handle inbound calls from members, providers, and pharmacies regarding pharmacy benefit programs, prescription services, and mail-order pharmacy support. Manage a high volume of customer interactions while navigating multiple applications and systems to provide accurate and timely assistance. Resolve customer questions and concerns through effective problem-solving, aiming for first-call resolution whenever possible. Deliver consistent, compassionate customer service while meeting or exceeding established call center performance standards. Build trust with customers by demonstrating patience, empathy, professionalism, and a commitment to helping resolve their needs. Collaborate with internal teams and cross-functional partners to address issues and improve the overall customer experience. Participate fully in required training programs and maintain reliable attendance and availability. Requirements High school diploma or equivalent required. Minimum of 1 year of customer service or call center experience. Strong verbal and written communication skills with the ability to interact professionally with diverse customers. Ability to remain calm, patient, and solution-oriented when handling challenging conversations. Strong organizational skills with attention to detail and the ability to manage multiple priorities. Comfortable working with computers, multiple applications, and digital systems simultaneously. Intermediate proficiency with Microsoft Outlook or similar productivity tools. Ability to work effectively in a remote environment with a dedicated workspace free from distractions. Reliable home internet connection through cable broadband or fiber optic service with minimum speeds of 10Mbps download and 5Mbps upload. Benefits Competitive hourly compensation ranging from $17.75 to $19.00 per hour, based on experience and location. Eligibility for an annual bonus program. Medical, dental, and vision insurance beginning on the first day of employment. Well-being and behavioral health support programs. 401(k) retirement plan. Company-paid life insurance. Tuition reimbursement opportunities. Paid time off starting at a minimum of 18 days per year. Paid holidays and leave programs. Flexible remote work environment.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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