Danish Speaking Customer Service Agent - Work Remote In Greece
Mercier Consultancy Group • Spain • Denmark
Posted: August 9, 2026
Job Description
Danish Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class organisations across the globe. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe and beyond, we pride ourselves on offering a personalised, candidate-first approach that sets us apart in the competitive staffing landscape. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're genuinely proud of.
Job Overview
We are actively seeking a motivated and customer-focused Danish Speaking Customer Service Agent to join a thriving Customer Support Services team based remotely within Greece. This is a fantastic opportunity for Danish-speaking professionals to take on a dynamic, client-facing role within a leading customer support environment, delivering outstanding service experiences to Danish-speaking customers across a range of digital and communication channels. If you are searching for meaningful Danish-speaking jobs that combine professional growth with an unbeatable lifestyle, this Danish Speaking Customer Service Agent position in Greece could be the perfect next step in your career.
Key Responsibilities
- Deliver high-quality, professional customer support to Danish-speaking clients via phone, email, live chat, and other digital communication platforms.
- Respond to customer enquiries promptly and accurately, ensuring a positive and seamless service experience at every touchpoint.
- Identify, investigate, and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
- Maintain thorough and accurate records of customer interactions and case resolutions within the company's CRM and ticketing systems.
- Proactively communicate product or service updates, policy changes, and relevant information to customers in a clear and professional manner.
- Collaborate closely with cross-functional teams across the Customer Support Services department to continuously improve service quality and customer satisfaction scores.
- Meet and consistently exceed individual and team KPIs, including response times, resolution rates, and customer satisfaction metrics.
- Contribute positively to team culture, share best practices, and participate in ongoing training and development initiatives.
- Native or fluent Danish language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Danish.
- A valid EU passport is mandatory for eligibility for this position.
- A strong communicator with excellent interpersonal skills and a genuine passion for delivering exceptional customer service.
- Previous experience in a customer support, customer care, or contact centre environment is advantageous, though motivated candidates with a strong service mindset are encouraged to apply.
- Comfortable working with digital tools, CRM platforms, and multi-channel support systems in a fast-paced Customer Support Services setting.
- A professional, empathetic, and solution-oriented approach to handling customer enquiries and resolving issues efficiently.
Additional Content
Danish Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class organisations across the globe. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe and beyond, we pride ourselves on offering a personalised, candidate-first approach that sets us apart in the competitive staffing landscape. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're genuinely proud of.
Job Overview
We are actively seeking a motivated and customer-focused Danish Speaking Customer Service Agent to join a thriving Customer Support Services team based remotely within Greece. This is a fantastic opportunity for Danish-speaking professionals to take on a dynamic, client-facing role within a leading customer support environment, delivering outstanding service experiences to Danish-speaking customers across a range of digital and communication channels. If you are searching for meaningful Danish-speaking jobs that combine professional growth with an unbeatable lifestyle, this Danish Speaking Customer Service Agent position in Greece could be the perfect next step in your career.
Key Responsibilities
- Deliver high-quality, professional customer support to Danish-speaking clients via phone, email, live chat, and other digital communication platforms.
- Respond to customer enquiries promptly and accurately, ensuring a positive and seamless service experience at every touchpoint.
- Identify, investigate, and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
- Maintain thorough and accurate records of customer interactions and case resolutions within the company's CRM and ticketing systems.
- Proactively communicate product or service updates, policy changes, and relevant information to customers in a clear and professional manner.
- Collaborate closely with cross-functional teams across the Customer Support Services department to continuously improve service quality and customer satisfaction scores.
- Meet and consistently exceed individual and team KPIs, including response times, resolution rates, and customer satisfaction metrics.
- Contribute positively to team culture, share best practices, and participate in ongoing training and development initiatives.
- Native or fluent Danish language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Danish.
- A valid EU passport is mandatory for eligibility for this position.
- A strong communicator with excellent interpersonal skills and a genuine passion for delivering exceptional customer service.
- Previous experience in a customer support, customer care, or contact centre environment is advantageous, though motivated candidates with a strong service mindset are encouraged to apply.
- Comfortable working with digital tools, CRM platforms, and multi-channel support systems in a fast-paced Customer Support Services setting.
- A professional, empathetic, and solution-oriented approach to handling customer enquiries and resolving issues efficiently.