Dutch Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Sofia, Sofia City Province, Bulgaria
Posted: September 2, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading organisations across the continent. With a strong track record of placing Dutch-speaking professionals into rewarding customer support careers abroad, we are committed to delivering a seamless, fully supported candidate experience from the very first conversation. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are here to make that transformation happen for you.
Job Overview
We are actively seeking motivated, customer-focused Dutch-speaking professionals to fill exciting Dutch Speaking Jobs With Paid Relocation Package positions in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to build or advance your career in the Customer Support Services industry while experiencing everything that life in Bulgaria has to offer. If you are looking for Dutch-speaking jobs that combine professional growth, competitive rewards, and an unforgettable international experience, this Dutch Speaking Jobs With Paid Relocation Package position in Bulgaria is the perfect next step for you.
Key Responsibilities
- Deliver high-quality, professional customer support to Dutch-speaking clients via telephone, email, and live chat channels
- Handle inbound customer enquiries, troubleshoot issues, and provide accurate, timely resolutions in line with company service standards
- Accurately log and manage customer interactions using internal CRM and ticketing systems, ensuring full documentation of cases
- Escalate complex or unresolved customer issues to the appropriate department or senior team members following established protocols
- Proactively identify opportunities to enhance the customer experience and contribute feedback to continuous improvement initiatives
- Meet and consistently exceed individual and team key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates
- Collaborate closely with colleagues across the Customer Support Services team to maintain a positive, high-performance working environment
- Participate fully in onboarding, product knowledge training sessions, and ongoing professional development programmes
- Native or fluent Dutch language skills (both spoken and written) are essential for this role
- Valid EU passport (mandatory requirement for relocation and employment purposes)
- A strong customer-first mindset with excellent interpersonal and communication skills
- Previous experience in customer support, call centre operations, or a client-facing service environment is advantageous but not strictly required
- Comfortable working with digital tools, CRM platforms, and standard office software
- Willingness to relocate to Sofia, Bulgaria, and commit to an on-site working arrangement
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading organisations across the continent. With a strong track record of placing Dutch-speaking professionals into rewarding customer support careers abroad, we are committed to delivering a seamless, fully supported candidate experience from the very first conversation. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are here to make that transformation happen for you.
Job Overview
We are actively seeking motivated, customer-focused Dutch-speaking professionals to fill exciting Dutch Speaking Jobs With Paid Relocation Package positions in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to build or advance your career in the Customer Support Services industry while experiencing everything that life in Bulgaria has to offer. If you are looking for Dutch-speaking jobs that combine professional growth, competitive rewards, and an unforgettable international experience, this Dutch Speaking Jobs With Paid Relocation Package position in Bulgaria is the perfect next step for you.
Key Responsibilities
- Deliver high-quality, professional customer support to Dutch-speaking clients via telephone, email, and live chat channels
- Handle inbound customer enquiries, troubleshoot issues, and provide accurate, timely resolutions in line with company service standards
- Accurately log and manage customer interactions using internal CRM and ticketing systems, ensuring full documentation of cases
- Escalate complex or unresolved customer issues to the appropriate department or senior team members following established protocols
- Proactively identify opportunities to enhance the customer experience and contribute feedback to continuous improvement initiatives
- Meet and consistently exceed individual and team key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates
- Collaborate closely with colleagues across the Customer Support Services team to maintain a positive, high-performance working environment
- Participate fully in onboarding, product knowledge training sessions, and ongoing professional development programmes
- Native or fluent Dutch language skills (both spoken and written) are essential for this role
- Valid EU passport (mandatory requirement for relocation and employment purposes)
- A strong customer-first mindset with excellent interpersonal and communication skills
- Previous experience in customer support, call centre operations, or a client-facing service environment is advantageous but not strictly required
- Comfortable working with digital tools, CRM platforms, and standard office software
- Willingness to relocate to Sofia, Bulgaria, and commit to an on-site working arrangement