EAP Management Consultant

TheEAP Management Consultation is a unique and exciting opportunity within Spring Health
high quality consultations regarding workplace concerns to account human resource
representatives, management, and employees. This role will report to the Spring Health
Clinical Manager.

What you’ll be doing:
● Provide management consultation that enhances employee wellbeing and workplace
effectiveness from the hours of 12-8 pm ET, but you may sit out of any time zone.
● Coordinate critical incident response requests
● Deliver virtual critical incident response requests
● Complete management referral intakes according to established guidelines; assure
appropriate placement of management referred employees; provide guidance
regarding EAP protocols to counselors working with employees.
● Complete daily shifts on an incoming queue and meet speed to answer service level
agreement requirements.
● Provide follow-up to monitor employee compliance and feedback to supervisors,
HR/Managers.
● Confirm that necessary paperwork is in place to both providers, HR/Managers
including signed releases in order to coordinate follow-up with treatment providers,
and other necessary HR/Managers.
● Provide limited after care monitoring (following up with employees and/or providers
to ensure the safety of employees and continuation of treatment).
● Assess for risk and manage member and organizational crises by providing
in-the-moment support, triage, safety planning, and follow up.
● Identify and problem-solve issues that serve as a barrier or disruption to care, with
support from leadership.
● Act as a subject matter expert on the key customer including the customer’s
benefits ecosystem and programs to provide appropriate referrals to members and
to support the navigation team supporting the customer.
● Maintain accurate and complete documentation of required information that meets
risk management and regulatory requirements.

What we expect from you:
● LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent
licensure required)
● SAP qualified preferred
● CEAP certification preferred
● Supervisory experience and/or experience working with management and human
resource professionals preferred
● Crisis management and SUD experience
● Familiarity with basic terminology and concepts used in employee assistance/human
services programs
● EAP experience
● Experience delivering and coordinating critical incident response required
● Experience working with diverse populations (bilingual preferred)
● Knowledge of healthcare settings and community resources
● Tech and computer savvy: very comfortable adopting new technologies and
platforms. and efficient in tech-related tasks
● Excellent written and verbal communication skills
● Able to go above and beyond and to multi-task and context switch

 

The target hourly range for this position is $38.46-$48.72 per hour, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

TheEAP Management Consultation is a unique and exciting opportunity within Spring Health
high quality consultations regarding workplace concerns to account human resource
representatives, management, and employees. This role will report to the Spring Health
Clinical Manager.

What you’ll be doing:
● Provide management consultation that enhances employee wellbeing and workplace
effectiveness from the hours of 12-8 pm ET, but you may sit out of any time zone.
● Coordinate critical incident response requests
● Deliver virtual critical incident response requests
● Complete management referral intakes according to established guidelines; assure
appropriate placement of management referred employees; provide guidance
regarding EAP protocols to counselors working with employees.
● Complete daily shifts on an incoming queue and meet speed to answer service level
agreement requirements.
● Provide follow-up to monitor employee compliance and feedback to supervisors,
HR/Managers.
● Confirm that necessary paperwork is in place to both providers, HR/Managers
including signed releases in order to coordinate follow-up with treatment providers,
and other necessary HR/Managers.
● Provide limited after care monitoring (following up with employees and/or providers
to ensure the safety of employees and continuation of treatment).
● Assess for risk and manage member and organizational crises by providing
in-the-moment support, triage, safety planning, and follow up.
● Identify and problem-solve issues that serve as a barrier or disruption to care, with
support from leadership.
● Act as a subject matter expert on the key customer including the customer’s
benefits ecosystem and programs to provide appropriate referrals to members and
to support the navigation team supporting the customer.
● Maintain accurate and complete documentation of required information that meets
risk management and regulatory requirements.

What we expect from you:
● LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent
licensure required)
● SAP qualified preferred
● CEAP certification preferred
● Supervisory experience and/or experience working with management and human
resource professionals preferred
● Crisis management and SUD experience
● Familiarity with basic terminology and concepts used in employee assistance/human
services programs
● EAP experience
● Experience delivering and coordinating critical incident response required
● Experience working with diverse populations (bilingual preferred)
● Knowledge of healthcare settings and community resources
● Tech and computer savvy: very comfortable adopting new technologies and
platforms. and efficient in tech-related tasks
● Excellent written and verbal communication skills
● Able to go above and beyond and to multi-task and context switch

 

The target hourly range for this position is $38.46-$48.72 per hour, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.