Enterprise Customer Success Manager

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in United States. This role is centered on driving long-term customer success across a portfolio of large enterprise clients using AI-powered spend management solutions. You will act as a trusted advisor to Fortune 500 customers, ensuring they maximize value from the platform while continuously improving adoption, engagement, and business outcomes. The position spans the full post-sale journey, from onboarding and implementation through renewal and expansion. You will work closely with senior stakeholders, translating data insights into clear business value and actionable recommendations. The environment is fast-paced, highly collaborative, and deeply focused on customer impact and measurable ROI. This is an ideal opportunity for someone who thrives in SaaS, enjoys working with data, and is passionate about helping enterprises modernize financial operations through technology and AI.
• Accountabilities: Own and manage enterprise customer relationships from post-sale onboarding through adoption, renewal, and expansion. Partner with implementation teams to ensure smooth customer onboarding, milestone completion, and successful go-live execution. Drive product adoption by monitoring usage, identifying optimization opportunities, and guiding customers toward best practices. Conduct regular business reviews with executive stakeholders to communicate value, ROI, and strategic impact. Analyze customer data and usage trends to identify risks, opportunities, and areas for improved engagement. Collaborate with Sales teams to identify expansion opportunities and support upsell and cross-sell initiatives. Act as the voice of the customer internally, sharing feedback to influence product improvements and roadmap priorities. Requirements: 3–5+ years of experience in Customer Success, Account Management, or similar enterprise SaaS customer-facing roles. Strong ability to manage complex enterprise relationships with Director, VP, and C-level stakeholders. Experience working with B2B software solutions, ideally in finance, accounting, or spend management domains. Strong analytical skills with the ability to interpret large datasets and translate insights into actionable recommendations. Excellent communication and presentation skills, particularly in executive-facing business reviews. Ability to quickly learn and understand technical business applications with minimal training. Familiarity with finance systems such as SAP Concur, Oracle, NetSuite, or similar platforms is a plus. Experience with Customer Success platforms such as Gainsight or Catalyst is a plus. Strong organizational skills, adaptability, and a proactive, customer-first mindset. Benefits: Competitive compensation aligned with enterprise SaaS Customer Success roles. Opportunity to work with global Fortune 500 clients and high-impact enterprise accounts. Remote-friendly work environment within the United States. Career growth opportunities in a fast-scaling, AI-driven SaaS organization. Exposure to advanced AI-powered financial technology solutions. Collaborative, high-performance culture focused on innovation and customer value.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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