Estonian Speaking Customer Service Agent - Work Remote In Greece
Mercier Consultancy Group • Portugal • Spain
Posted: August 9, 2026
Job Description
Estonian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with outstanding career opportunities across the continent. We specialise in placing professionals within the Customer Support Services industry and a wide range of other dynamic sectors, helping both candidates and clients achieve their full potential. At Mercier Consultancy Group, we are committed to delivering a recruitment experience that is seamless, transparent, and genuinely rewarding for every individual we work with.
Job Overview
We are currently seeking a motivated and customer-focused Estonian Speaking Customer Service Agent to join a thriving Customer Support Services team based remotely within Greece. This is a fantastic opportunity for Estonian-speaking professionals who are passionate about delivering exceptional customer experiences and are looking to build or advance a rewarding career in one of Europe's most vibrant locations. If you have been searching for Estonian-speaking jobs or exploring Jobs in Greece that offer genuine career progression, this Estonian Speaking Customer Service Agent position in Greece could be the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to Estonian-speaking clients via phone, email, and live chat channels within a professional Customer Support Services environment.
- Handle customer enquiries, complaints, and service requests efficiently, ensuring a positive resolution experience at every interaction.
- Accurately log all customer interactions and case details within the company's CRM system, maintaining thorough and up-to-date records.
- Identify customer needs proactively and offer relevant information, guidance, or escalation pathways to ensure full satisfaction.
- Collaborate closely with colleagues and team leaders to maintain consistently high service standards and contribute to continuous improvement initiatives.
- Meet and exceed individual and team performance targets including response times, customer satisfaction scores, and quality benchmarks.
- Stay fully informed about client products, services, policies, and updates to provide accurate and reliable information to customers at all times.
- Support the onboarding of knowledge and best practices within the team while maintaining a professional and positive attitude in all customer interactions.
- Native or fluent Estonian language skills (both spoken and written) are essential for this role — all candidates must demonstrate a high level of Estonian proficiency.
- Valid EU passport or EU citizen status (mandatory requirement).
- A good command of English to communicate effectively with internal teams, management, and support departments.
- Previous experience in customer service, customer support, or a related client-facing role within the Customer Support Services industry is advantageous, though not strictly required.
- Strong communication, active listening, and problem-solving skills with a genuine passion for helping customers.
- Ability to work independently in a remote setting, demonstrating self-discipline, reliability, and excellent time management.
- Comfortable using digital tools, CRM platforms, and standard office software in a fast-paced Customer Support Services environment.
Additional Content
Estonian Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with outstanding career opportunities across the continent. We specialise in placing professionals within the Customer Support Services industry and a wide range of other dynamic sectors, helping both candidates and clients achieve their full potential. At Mercier Consultancy Group, we are committed to delivering a recruitment experience that is seamless, transparent, and genuinely rewarding for every individual we work with.
Job Overview
We are currently seeking a motivated and customer-focused Estonian Speaking Customer Service Agent to join a thriving Customer Support Services team based remotely within Greece. This is a fantastic opportunity for Estonian-speaking professionals who are passionate about delivering exceptional customer experiences and are looking to build or advance a rewarding career in one of Europe's most vibrant locations. If you have been searching for Estonian-speaking jobs or exploring Jobs in Greece that offer genuine career progression, this Estonian Speaking Customer Service Agent position in Greece could be the perfect next step for you.
Key Responsibilities
- Deliver high-quality customer support to Estonian-speaking clients via phone, email, and live chat channels within a professional Customer Support Services environment.
- Handle customer enquiries, complaints, and service requests efficiently, ensuring a positive resolution experience at every interaction.
- Accurately log all customer interactions and case details within the company's CRM system, maintaining thorough and up-to-date records.
- Identify customer needs proactively and offer relevant information, guidance, or escalation pathways to ensure full satisfaction.
- Collaborate closely with colleagues and team leaders to maintain consistently high service standards and contribute to continuous improvement initiatives.
- Meet and exceed individual and team performance targets including response times, customer satisfaction scores, and quality benchmarks.
- Stay fully informed about client products, services, policies, and updates to provide accurate and reliable information to customers at all times.
- Support the onboarding of knowledge and best practices within the team while maintaining a professional and positive attitude in all customer interactions.
- Native or fluent Estonian language skills (both spoken and written) are essential for this role — all candidates must demonstrate a high level of Estonian proficiency.
- Valid EU passport or EU citizen status (mandatory requirement).
- A good command of English to communicate effectively with internal teams, management, and support departments.
- Previous experience in customer service, customer support, or a related client-facing role within the Customer Support Services industry is advantageous, though not strictly required.
- Strong communication, active listening, and problem-solving skills with a genuine passion for helping customers.
- Ability to work independently in a remote setting, demonstrating self-discipline, reliability, and excellent time management.
- Comfortable using digital tools, CRM platforms, and standard office software in a fast-paced Customer Support Services environment.