Executive IT Support

Role Overview

SA is seeking a Senior IT Executive Support Specialist to deliver white-glove, high-touch technology support for our C-suite executives, board members, and key stakeholders. This role goes beyond traditional helpdesk support; it requires a blend of advanced tecnical expertise, absolute discretion, and exceptional emotional intelligence to ensure seamless, zero-friction technology experiences for our leadership team.

 

Key Responsibilities

VIP Technical Support & Resolution

• Provide concierge-level, priority technical support for all executive hardware, software, mobile devices, and home office setups. Troubleshoot complex issues across multi-platform environments (macOS, Windows, iOS, Android) with minimal downtime. Manage high-priority incidents with urgency, root-cause analysis, and clear, non-technical communication tailored to executive preferences.

Executive Collaboration & AV Systems

• Oversee and support high-stakes boardroom meetings, hybrid conferences, and live webcasts (utilizing Microsoft Teams, Zoom, and enterprise AV hardware). Ensure flawless audio-visual, display, and network connectivity before and during critical executive presentations and board sessions.

Proactive Infrastructure & Security

• Coordinate device provisioning, secure configuration, and lifecycle management for all executive assets. Partner with the Cybersecurity team to enforce stringent security policies (e.g., MDM, multi-factor authentication, endpoint protection) without disrupting executive workflows. Conduct regular preventive maintenance on executive hardware and communication channels.

Discreet & Available Service Delivery

• Handle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards. Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel or critical business events.

 

Qualifications

• Experience: Minimum of 5 to 7 years in enterprise IT support, with at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.

Technical Mastery:

• Advanced troubleshooting proficiency in macOS, iOS, Windows 11, and Microsoft 365 ecosystem.

• Experience with enterprise Mobile Device Management (MDM) platforms (e.g., Intune, Jamf).

• Familiarity with modern enterprise video conferencing hardware and room systems (Crestron, Logitech, Teams Rooms).

• Solid understanding of enterprise networking, VPNs, and secure remote access protocols.

Soft Skills:

• Impeccable communication and interpersonal skills with a calm, patient demeanor under pressure.

• High emotional intelligence and the ability to anticipate executive technology needs proactively.

• Uncompromising integrity and commitment to data privacy and discretion.

Role Overview

SA is seeking a Senior IT Executive Support Specialist to deliver white-glove, high-touch technology support for our C-suite executives, board members, and key stakeholders. This role goes beyond traditional helpdesk support; it requires a blend of advanced tecnical expertise, absolute discretion, and exceptional emotional intelligence to ensure seamless, zero-friction technology experiences for our leadership team.

 

Key Responsibilities

VIP Technical Support & Resolution

• Provide concierge-level, priority technical support for all executive hardware, software, mobile devices, and home office setups. Troubleshoot complex issues across multi-platform environments (macOS, Windows, iOS, Android) with minimal downtime. Manage high-priority incidents with urgency, root-cause analysis, and clear, non-technical communication tailored to executive preferences.

Executive Collaboration & AV Systems

• Oversee and support high-stakes boardroom meetings, hybrid conferences, and live webcasts (utilizing Microsoft Teams, Zoom, and enterprise AV hardware). Ensure flawless audio-visual, display, and network connectivity before and during critical executive presentations and board sessions.

Proactive Infrastructure & Security

• Coordinate device provisioning, secure configuration, and lifecycle management for all executive assets. Partner with the Cybersecurity team to enforce stringent security policies (e.g., MDM, multi-factor authentication, endpoint protection) without disrupting executive workflows. Conduct regular preventive maintenance on executive hardware and communication channels.

Discreet & Available Service Delivery

• Handle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards. Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel or critical business events.

 

Qualifications

• Experience: Minimum of 5 to 7 years in enterprise IT support, with at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.

Technical Mastery:

• Advanced troubleshooting proficiency in macOS, iOS, Windows 11, and Microsoft 365 ecosystem.

• Experience with enterprise Mobile Device Management (MDM) platforms (e.g., Intune, Jamf).

• Familiarity with modern enterprise video conferencing hardware and room systems (Crestron, Logitech, Teams Rooms).

• Solid understanding of enterprise networking, VPNs, and secure remote access protocols.

Soft Skills:

• Impeccable communication and interpersonal skills with a calm, patient demeanor under pressure.

• High emotional intelligence and the ability to anticipate executive technology needs proactively.

• Uncompromising integrity and commitment to data privacy and discretion.