Field Liaison - Patient Access

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Liaison - Patient Access in the United States. This role serves as a critical bridge between field teams, healthcare providers, manufacturers, and internal operations to ensure smooth patient access to prescribed therapies. You will act as a subject matter expert on reimbursement processes, patient support workflows, and complex access challenges impacting treatment continuity. The position focuses on resolving high-touch clinical and reimbursement issues while supporting program implementation and ongoing utilization strategies. Operating as a key point of contact for external stakeholders, you will build strong cross-functional relationships and ensure timely resolution of escalations. You will also contribute to data analysis, reporting, and trend identification to support business reviews and program optimization. This is a highly collaborative, fast-paced role requiring both analytical and relationship-building expertise in the healthcare access ecosystem.
• Accountabilities Serve as the primary liaison and subject matter expert for field teams, prescriber offices, health plans, manufacturers, and patients regarding complex reimbursement and access issues. Interpret and apply reimbursement policies to resolve dispensing, referral, and coverage challenges impacting patient access. Support implementation of patient support programs and field initiatives through training, education, and process guidance. Coordinate with internal and external stakeholders to ensure continuity of therapy and identify affordability or access solutions. Gather, analyze, and prepare case-level and trend data for Quarterly Business Reviews (QBRs), reporting, and regulatory or manufacturer requirements. Provide ongoing support for program workflows, special projects, and process improvements related to patient access and reimbursement. Act as escalation point for complex or high-impact cases requiring advanced troubleshooting and stakeholder coordination. Build and maintain strong relationships with field teams and external partners to ensure alignment and effective communication. Requirements Associate or Bachelor’s degree preferred, or equivalent relevant experience. 2–4 years of experience in healthcare, pharmacy benefits management (PBM), patient support, or reimbursement operations. Strong understanding of medical insurance terminology, reimbursement processes, and access pathways. Experience working in fast-paced, high-volume healthcare support environments. Demonstrated ability in customer service resolution and stakeholder communication. Strong analytical, research, reporting, and documentation skills. Advanced problem-solving and troubleshooting abilities with strong attention to detail. Proficiency in Microsoft Office applications, especially Excel and reporting tools. Ability to manage multiple priorities while maintaining accuracy and responsiveness. Strong interpersonal skills with the ability to collaborate, train, and support cross-functional teams. Benefits Remote work opportunities across the United States. Competitive salary and performance-based compensation. 401(k) retirement plan with company matching. Comprehensive medical, dental, and vision insurance coverage. Paid time off (PTO) and paid holidays. Tuition reimbursement and career development opportunities. Employee assistance programs and wellness initiatives. Health savings account (HSA) and flexible spending account (FSA) options. Telemedicine access for virtual healthcare consultations. Life insurance, short-term and long-term disability coverage. Adoption assistance and employee discount programs. Inclusive and supportive work environment focused on professional growth.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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