FinOps Analyst (Italian) - Accounts Payable, Retail FinCoM
Amazon • Pasay City, National Capital Region, PHL
No Relocation
Posted: March 23, 2026
Additional Content
Description
- The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving
Description
- The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement. Working Conditions: - Normal Office Environment. - Report daily to the Pasay office. - This role will primarily be reporting on a mid-shift and may also be requested to be on shifting schedule from time to time. - Work during Holidays as may be required by the Company. - May be asked to render overtime on critical and peak times as may be required by the Business. Key job responsibilities Responsibilities include, but are not limited to: - Resolve complex vendor inquiries within defined timelines, ensuring accurate and thorough outcomes. - Meet or exceed all applicable process metrics consistently. - Identify and address root causes of recurring issues to prevent reoccurrence. - Manage vendor communications through inbound email and outbound calls. - Respond accurately and promptly to inquiries from internal stakeholders and external vendors, maintaining strong working relationships. - Drive proactive coordination with vendors and internal teams to resolve queries and issues efficiently. - Investigate and resolve vendor disputes, addressing underlying pain points with actionable solutions. - Deliver prompt, detailed, and customer-focused service to vendors at all times. - Escalate issues appropriately to direct managers and/or senior leadership when required. - Handle inquiries across multiple languages as assigned, maintaining primary communication in the designated language. - Support additional projects and duties as assigned.
Basic Qualifications
- - Holds a minimum 2-year graduate certificate or equivalent academic qualification. - Proficient in Italian; For non-native speakers, must present relevant language certification or demonstrate equivalent day-to-day professional experience in the required language. - Native English speakers are required to complete an English assessment as part of the interview process. - Proficient in Microsoft Excel (pivot tables, VLOOKUP, macros) and Microsoft Word. - Demonstrates strong verbal and written communication skills with a customer service focus. - Amenable to handling inbound and outbound calls and working overtime or shifting schedules as required. - Able to prioritize tasks, manage multiple responsibilities simultaneously, and work with minimal supervision. - Works effectively under pressure and meets tight deadlines consistently. - Exhibits strong interpersonal skills; collaborative, hardworking, adaptable, and detail-oriented. - Open to working with diverse, multicultural teams across a global environment.
Preferred Qualifications
- - Bachelor's or Master's degree in Finance, Accounting, or a related field preferred. - Minimum of 2 years of experience in a Finance & Accounting analyst role or in a BPO environment supporting customer-facing operations. - Prior experience in Accounts Payable is a strong advantage. - Demonstrates ownership and accountability, taking initiative on projects from day one. - Committed to continuous learning and professional self-development. - Self-motivated and driven, with the ability to work independently and proactively. - Fluency in one or more additional European languages is an advantage. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.