French Speaking Customer Service Agent - Work Remote In Greece
Mercier Consultancy Group • Germany • Greece
Posted: August 9, 2026
Job Description
French Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with world-class organisations across a broad range of industries. With a strong footprint across the continent and a deep specialisation in Customer Support Services, we have earned our reputation as a trusted partner for both candidates and clients alike. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that happen for every professional we place.
Job Overview
Mercier Consultancy Group is currently seeking a motivated and customer-focused French Speaking Customer Service Agent to join a dynamic remote team based within Greece. This is an outstanding opportunity for fluent French speakers who are passionate about delivering exceptional customer experiences within the Customer Support Services industry and who are ready to take their career to the next level. Whether you are already based in Greece or are considering one of the most exciting relocation opportunities available, the French Speaking Customer Service Agent position in Greece offers a rewarding professional environment, generous benefits, and a lifestyle that is second to none.
Key Responsibilities
- Deliver high-quality customer support to French-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
- Handle customer enquiries, complaints, and service requests in a professional, timely, and empathetic manner, always striving for first-contact resolution.
- Accurately log all customer interactions and case updates in the company's CRM system, maintaining precise and up-to-date records.
- Identify, investigate, and escalate complex or unresolved issues to the appropriate internal teams, ensuring seamless service continuity for clients.
- Actively contribute to team performance targets, including customer satisfaction scores, response times, and quality assurance benchmarks.
- Stay fully informed of product and service updates, company policies, and industry best practices to provide accurate information to customers at all times.
- Collaborate with colleagues and team leaders to share knowledge, refine support processes, and continuously improve the overall customer experience.
- Uphold the company's brand values and service standards in every customer interaction, acting as a true ambassador for the client's business.
- Native or fluent French language proficiency — both spoken and written — is an absolute requirement for this role.
- Valid EU passport or appropriate work authorisation (mandatory).
- A good command of English for internal communication and training purposes.
- Previous experience in a customer service, contact centre, or Customer Support Services environment is highly advantageous, though motivated candidates with a strong service mindset are encouraged to apply.
- Excellent interpersonal and communication skills, with a natural ability to listen actively, resolve issues calmly, and build rapport with customers.
- Strong digital literacy and the ability to work efficiently with CRM platforms, ticketing systems, and standard office software.
- Self-motivated, reliable, and able to work independently in a remote setting while remaining a collaborative and engaged team member.
Additional Content
French Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with world-class organisations across a broad range of industries. With a strong footprint across the continent and a deep specialisation in Customer Support Services, we have earned our reputation as a trusted partner for both candidates and clients alike. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that happen for every professional we place.
Job Overview
Mercier Consultancy Group is currently seeking a motivated and customer-focused French Speaking Customer Service Agent to join a dynamic remote team based within Greece. This is an outstanding opportunity for fluent French speakers who are passionate about delivering exceptional customer experiences within the Customer Support Services industry and who are ready to take their career to the next level. Whether you are already based in Greece or are considering one of the most exciting relocation opportunities available, the French Speaking Customer Service Agent position in Greece offers a rewarding professional environment, generous benefits, and a lifestyle that is second to none.
Key Responsibilities
- Deliver high-quality customer support to French-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the Customer Support Services industry.
- Handle customer enquiries, complaints, and service requests in a professional, timely, and empathetic manner, always striving for first-contact resolution.
- Accurately log all customer interactions and case updates in the company's CRM system, maintaining precise and up-to-date records.
- Identify, investigate, and escalate complex or unresolved issues to the appropriate internal teams, ensuring seamless service continuity for clients.
- Actively contribute to team performance targets, including customer satisfaction scores, response times, and quality assurance benchmarks.
- Stay fully informed of product and service updates, company policies, and industry best practices to provide accurate information to customers at all times.
- Collaborate with colleagues and team leaders to share knowledge, refine support processes, and continuously improve the overall customer experience.
- Uphold the company's brand values and service standards in every customer interaction, acting as a true ambassador for the client's business.
- Native or fluent French language proficiency — both spoken and written — is an absolute requirement for this role.
- Valid EU passport or appropriate work authorisation (mandatory).
- A good command of English for internal communication and training purposes.
- Previous experience in a customer service, contact centre, or Customer Support Services environment is highly advantageous, though motivated candidates with a strong service mindset are encouraged to apply.
- Excellent interpersonal and communication skills, with a natural ability to listen actively, resolve issues calmly, and build rapport with customers.
- Strong digital literacy and the ability to work efficiently with CRM platforms, ticketing systems, and standard office software.
- Self-motivated, reliable, and able to work independently in a remote setting while remaining a collaborative and engaged team member.