French Speaking Zalando Customer Expert - Work Remote In Greece
Mercier Consultancy Group • Spain • Greece
Posted: September 2, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading brands across Europe. We specialize in sourcing multilingual professionals for elite companies, ensuring a seamless career transition and long-term success for our candidates.
Job Overview
We are currently searching for a dedicated professional to join our team in the Retail (Online & Offline) industry. This French Speaking Zalando Customer Expert position in Greece offers a unique opportunity to represent a global fashion powerhouse while enjoying the Mediterranean lifestyle through our supported jobs in Greece program.
Key Responsibilities
- Deliver exceptional customer service support for fashion retail inquiries across multiple channels.
- Resolve complex order, delivery, and return queries with a high degree of empathy and efficiency.
- Maintain deep knowledge of online and offline retail trends to provide expert guidance to customers.
- Manage customer accounts, payment issues, and loyalty program queries to ensure high satisfaction rates.
- Collaborate with international teams to optimize retail service processes and customer journeys.
- Act as a brand ambassador for Zalando, reflecting the values of one of Europe's largest fashion retailers.
- Handle sensitive information with professionalism in alignment with corporate data privacy standards.
- Native or fluent French (spoken and written) is mandatory for this role.
- Proven experience in customer service or the retail industry is highly preferred.
- Valid EU passport or a valid work permit for Greece is required.
- Strong digital literacy and ability to navigate multiple software platforms simultaneously.
- Passionate about fashion and the evolving landscape of online retail.
- Ability to adapt to a fast-paced work environment, making this one of the most dynamic French-speaking jobs available today.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading brands across Europe. We specialize in sourcing multilingual professionals for elite companies, ensuring a seamless career transition and long-term success for our candidates.
Job Overview
We are currently searching for a dedicated professional to join our team in the Retail (Online & Offline) industry. This French Speaking Zalando Customer Expert position in Greece offers a unique opportunity to represent a global fashion powerhouse while enjoying the Mediterranean lifestyle through our supported jobs in Greece program.
Key Responsibilities
- Deliver exceptional customer service support for fashion retail inquiries across multiple channels.
- Resolve complex order, delivery, and return queries with a high degree of empathy and efficiency.
- Maintain deep knowledge of online and offline retail trends to provide expert guidance to customers.
- Manage customer accounts, payment issues, and loyalty program queries to ensure high satisfaction rates.
- Collaborate with international teams to optimize retail service processes and customer journeys.
- Act as a brand ambassador for Zalando, reflecting the values of one of Europe's largest fashion retailers.
- Handle sensitive information with professionalism in alignment with corporate data privacy standards.
- Native or fluent French (spoken and written) is mandatory for this role.
- Proven experience in customer service or the retail industry is highly preferred.
- Valid EU passport or a valid work permit for Greece is required.
- Strong digital literacy and ability to navigate multiple software platforms simultaneously.
- Passionate about fashion and the evolving landscape of online retail.
- Ability to adapt to a fast-paced work environment, making this one of the most dynamic French-speaking jobs available today.