Front Desk Receptionist / Patient Care Coordinator - Women's Health & Wellness
Staffing for Doctors • Philippines
Posted: August 6, 2026
Job Description
About the Role
We're seeking a warm, organized Front Desk Receptionist / Patient Care Coordinator to support a women's health and wellness practice built on trust, comfort, and truly listening to patients. This practice creates a space where patients feel heard and cared for from their very first interaction — and that starts with the front office.
You'll provide a high level of patient support while helping streamline front-office operations, creating a more consistent, reassuring experience for every patient who calls or visits. This role touches nearly every part of the patient journey — from the first phone call to the moment they're checked in for their visit.
Key Responsibilities
- Answer inbound and outbound patient calls with a warm, professional presence
- Schedule and reschedule appointments accurately and efficiently
- Perform insurance verification ahead of patient visits
- Collect co-pays and self-pay payments
- Coordinate patient check-in to keep the office running smoothly
- Manage recall lists and proactive patient follow-up
- Assist with prior authorizations as needed
- Support overall patient communication across calls, portal messages, and other channels
Required Qualifications
- Prior experience in a medical front desk or patient care coordinator role
- Experience with insurance verification and co-pay/self-pay collection
- Comfortable handling a high volume of inbound and outbound calls
- Strong organizational skills — able to manage scheduling, recalls, and follow-up without things slipping through the cracks
- Warm, patient-centered communication style; comfortable discussing sensitive health topics with care and discretion
Preferred Qualifications
- Experience with ModMed EMA EHR
- Familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets)
- Experience with prior authorizations
- Background supporting an OB/GYN or women's health practice
Additional Content
About the Role
We're seeking a warm, organized Front Desk Receptionist / Patient Care Coordinator to support a women's health and wellness practice built on trust, comfort, and truly listening to patients. This practice creates a space where patients feel heard and cared for from their very first interaction — and that starts with the front office.
You'll provide a high level of patient support while helping streamline front-office operations, creating a more consistent, reassuring experience for every patient who calls or visits. This role touches nearly every part of the patient journey — from the first phone call to the moment they're checked in for their visit.
Key Responsibilities
- Answer inbound and outbound patient calls with a warm, professional presence
- Schedule and reschedule appointments accurately and efficiently
- Perform insurance verification ahead of patient visits
- Collect co-pays and self-pay payments
- Coordinate patient check-in to keep the office running smoothly
- Manage recall lists and proactive patient follow-up
- Assist with prior authorizations as needed
- Support overall patient communication across calls, portal messages, and other channels
Required Qualifications
- Prior experience in a medical front desk or patient care coordinator role
- Experience with insurance verification and co-pay/self-pay collection
- Comfortable handling a high volume of inbound and outbound calls
- Strong organizational skills — able to manage scheduling, recalls, and follow-up without things slipping through the cracks
- Warm, patient-centered communication style; comfortable discussing sensitive health topics with care and discretion
Preferred Qualifications
- Experience with ModMed EMA EHR
- Familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets)
- Experience with prior authorizations
- Background supporting an OB/GYN or women's health practice