Fulfillment Associate
TickPick • United States
Posted: August 26, 2026
Job Description
Who We Are:
Same Seats. Better Prices.
Among the fastest growing technology companies, TickPick is reshaping the secondary ticket marketplace, putting money back in the wallets of live event-goers. Since inception, we have saved our customers over $55 million in service fees. Our BestPrice Guarantee backs up our promise to deliver better prices than our competition.
For the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50.
If you are passionate about concerts, sports, or theater, and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a lean, high-output engineering team committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.
Who You'll Do:
- Handle fulfillment of transactions placed on the TickPick platform
- Oversee the fulfillment of ticket sales to ensure delivery that follows TickPick’s SOP
- Cancel, replace, or refund ticket sales as needed
- Take action on unconfirmed and rejected orders within a timely manner
- Submit and oversee retransfer requests
- Make outbound calls and send email follow ups to buyers/sellers to assist with handing fulfillment needs
- Understand the various transfer platforms and transfer tickets when needed
- Complete related tasks as assigned by the Fulfillment Manager
- Work closely with the Broker Relations department to identify low performing sellers, and resolve issues as they arise
- Quick decision making regarding the cancellation or replacement of unfulfilled sales of an unlimited dollar amount
- Arbitrating fulfillment disputes between buyers and sellers
- Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon
- This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and nights.
- Bachelor degree preferred
- 1+ years of operational experience
- Highly skilled at multitasking
- Clear communicator
- Technologically savvy, proficient in using: Ticketing software, G-Suite, Google Sheets / Excel
- Ticketing experience is a plus
Additional Content
Who We Are:
Same Seats. Better Prices.
Among the fastest growing technology companies, TickPick is reshaping the secondary ticket marketplace, putting money back in the wallets of live event-goers. Since inception, we have saved our customers over $55 million in service fees. Our BestPrice Guarantee backs up our promise to deliver better prices than our competition.
For the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50.
If you are passionate about concerts, sports, or theater, and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a lean, high-output engineering team committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.
Who You'll Do:
- Handle fulfillment of transactions placed on the TickPick platform
- Oversee the fulfillment of ticket sales to ensure delivery that follows TickPick’s SOP
- Cancel, replace, or refund ticket sales as needed
- Take action on unconfirmed and rejected orders within a timely manner
- Submit and oversee retransfer requests
- Make outbound calls and send email follow ups to buyers/sellers to assist with handing fulfillment needs
- Understand the various transfer platforms and transfer tickets when needed
- Complete related tasks as assigned by the Fulfillment Manager
- Work closely with the Broker Relations department to identify low performing sellers, and resolve issues as they arise
- Quick decision making regarding the cancellation or replacement of unfulfilled sales of an unlimited dollar amount
- Arbitrating fulfillment disputes between buyers and sellers
- Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon
- This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and nights.
- Bachelor degree preferred
- 1+ years of operational experience
- Highly skilled at multitasking
- Clear communicator
- Technologically savvy, proficient in using: Ticketing software, G-Suite, Google Sheets / Excel
- Ticketing experience is a plus