Generator Service Technician, Generator Service Team

Description

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers

Description

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Generation Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. As both a technical expert and primary customer support liaison, the Generator Service Technician is responsible for maintaining consistent communication with clients to ensure an exceptional customer experience while maximizing data center availability. All necessary tools and equipment will be provided by AWS. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities * Adhere to and promote all company safety protocols, maintaining a clean, organized, and hazard-free work environment. * Actively engage in accident prevention initiatives and contribute to ongoing safety improvement efforts to foster a culture of workplace safety * Travel within an assigned region to designated sites and perform professional quality field service repairs consistent with company standards * Keep Generator Service Manager continually apprised of current priorities to assist in answering customer questions and problems when necessary * Action requests for procurement of needed materials to perform assigned duties * Document detailed, complete and correct descriptions of all repair operations performed * Accurately record time, expenses, and mileage * Lift up to 40 lbs; pushing and pulling a maximum force of 40 lbs * Wear all Personal Protective Equipment (PPE) as required and provided by AWS A day in the life The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Basic Qualifications

• - 2+ years of electrical facilities maintenance and 2+ years of mechanical facilities maintenance experience - 2+ years of Microsoft Office products and applications experience, or Bachelor's degree - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment

Preferred Qualifications