German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
Patrique Mercier Recruitment By Nellie • Barcelona, Catalonia, Spain • Athens, Attica, Greece
Posted: June 24, 2026
Job Description
German Speaking B2B Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.
Job Overview
We are currently seeking a highly motivated and articulate German Speaking B2B Solutions Consultant to join a dynamic, fast-paced Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for a German-speaking professional to take ownership of business client relationships, deliver tailored support solutions, and make a measurable impact within a thriving international customer support environment. If you are searching for German-speaking jobs that combine professional growth, competitive rewards, and an exciting European lifestyle, this German Speaking B2B Solutions Consultant position in Bulgaria is the perfect next step in your career.
Key Responsibilities
- Serve as the primary point of contact for German-speaking B2B clients, providing expert-level guidance and support across all customer support service interactions.
- Identify and understand business clients' needs, challenges, and goals in order to deliver effective, customised solutions that drive satisfaction and retention.
- Manage and maintain a portfolio of German-speaking business accounts, ensuring consistent service quality, timely follow-up, and professional relationship management.
- Handle complex inbound and outbound B2B enquiries via telephone, email, and live chat, resolving issues efficiently and in line with established service level agreements.
- Collaborate closely with internal teams including technical support, account management, and operations to ensure seamless service delivery to all business clients.
- Document all client interactions accurately within CRM systems, maintaining detailed and up-to-date account records to support ongoing service excellence.
- Proactively identify upselling and cross-selling opportunities within the existing client base, contributing to overall revenue growth within the customer support services division.
- Monitor client satisfaction levels, escalate unresolved issues appropriately, and contribute to continuous improvement initiatives within the team.
- Native or fluent German language proficiency, both spoken and written, is essential for this role.
- A good working knowledge of English is required for internal communication and documentation purposes.
- Valid EU passport or the right to work within the European Union is mandatory.
- Previous experience in a B2B customer support, account management, or client-facing solutions role is highly advantageous.
- Strong communication, negotiation, and interpersonal skills with the ability to build lasting professional relationships with business clients.
- Proficiency in CRM platforms and standard office software, with a structured and detail-oriented approach to managing client accounts and documentation.
- A proactive, solution-focused mindset with the ability to work independently and as part of a collaborative, multicultural team in a busy customer support services environment.
Additional Content
German Speaking B2B Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.
Job Overview
We are currently seeking a highly motivated and articulate German Speaking B2B Solutions Consultant to join a dynamic, fast-paced Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for a German-speaking professional to take ownership of business client relationships, deliver tailored support solutions, and make a measurable impact within a thriving international customer support environment. If you are searching for German-speaking jobs that combine professional growth, competitive rewards, and an exciting European lifestyle, this German Speaking B2B Solutions Consultant position in Bulgaria is the perfect next step in your career.
Key Responsibilities
- Serve as the primary point of contact for German-speaking B2B clients, providing expert-level guidance and support across all customer support service interactions.
- Identify and understand business clients' needs, challenges, and goals in order to deliver effective, customised solutions that drive satisfaction and retention.
- Manage and maintain a portfolio of German-speaking business accounts, ensuring consistent service quality, timely follow-up, and professional relationship management.
- Handle complex inbound and outbound B2B enquiries via telephone, email, and live chat, resolving issues efficiently and in line with established service level agreements.
- Collaborate closely with internal teams including technical support, account management, and operations to ensure seamless service delivery to all business clients.
- Document all client interactions accurately within CRM systems, maintaining detailed and up-to-date account records to support ongoing service excellence.
- Proactively identify upselling and cross-selling opportunities within the existing client base, contributing to overall revenue growth within the customer support services division.
- Monitor client satisfaction levels, escalate unresolved issues appropriately, and contribute to continuous improvement initiatives within the team.
- Native or fluent German language proficiency, both spoken and written, is essential for this role.
- A good working knowledge of English is required for internal communication and documentation purposes.
- Valid EU passport or the right to work within the European Union is mandatory.
- Previous experience in a B2B customer support, account management, or client-facing solutions role is highly advantageous.
- Strong communication, negotiation, and interpersonal skills with the ability to build lasting professional relationships with business clients.
- Proficiency in CRM platforms and standard office software, with a structured and detail-oriented approach to managing client accounts and documentation.
- A proactive, solution-focused mindset with the ability to work independently and as part of a collaborative, multicultural team in a busy customer support services environment.