German Speaking Customer Agent For Car Company - Work In Remote In Greece
Mercier Consultancy Group • Austria • Athens, Attica, Greece
Posted: April 6, 2026
Job Description
Mercier Consultancy MD is seeking a dedicated German Speaking Customer Agent to work remotely from Greece for a renowned car company. This role is ideal for individuals who excel in customer service and have a passion for the automotive industry. As a Customer Agent, you will provide support to German-speaking customers, addressing their inquiries and ensuring an excellent customer experience from a remote work environment.
Key Responsibilities
- Offer exceptional customer support in German via phone, email, and chat from a remote location.
- Assist customers with product information, order inquiries, and after-sales support related to automotive products.
- Handle customer complaints and resolve issues promptly and professionally.
- Maintain accurate records of customer interactions in CRM systems.
- Collaborate with internal teams to improve service quality and customer satisfaction.
- Stay updated on the company’s automotive products, services, and policies.
- Fluency in German (both written and spoken) is required; proficiency in English is a plus.
- Previous customer service experience, especially in the automotive sector, is preferred.
- Excellent communication and problem-solving skills.
- Self-motivated and able to work independently in a remote setting.
- Familiarity with CRM software and digital communication tools.
- Good organizational and multitasking abilities.
- Reliable internet connection and a suitable home office environment.
Additional Content
Mercier Consultancy MD is seeking a dedicated German Speaking Customer Agent to work remotely from Greece for a renowned car company. This role is ideal for individuals who excel in customer service and have a passion for the automotive industry. As a Customer Agent, you will provide support to German-speaking customers, addressing their inquiries and ensuring an excellent customer experience from a remote work environment.
Key Responsibilities
- Offer exceptional customer support in German via phone, email, and chat from a remote location.
- Assist customers with product information, order inquiries, and after-sales support related to automotive products.
- Handle customer complaints and resolve issues promptly and professionally.
- Maintain accurate records of customer interactions in CRM systems.
- Collaborate with internal teams to improve service quality and customer satisfaction.
- Stay updated on the company’s automotive products, services, and policies.
- Fluency in German (both written and spoken) is required; proficiency in English is a plus.
- Previous customer service experience, especially in the automotive sector, is preferred.
- Excellent communication and problem-solving skills.
- Self-motivated and able to work independently in a remote setting.
- Familiarity with CRM software and digital communication tools.
- Good organizational and multitasking abilities.
- Reliable internet connection and a suitable home office environment.