German Speaking Customer Service Agent - Work Remote In Greece
Mercier Consultancy Group • Switzerland • Germany
Posted: August 9, 2026
Job Description
German Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing candidates in premium customer support services roles that offer genuine career progression, outstanding benefits, and an unparalleled quality of life. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation a reality for every candidate we work with.
Job Overview
We are currently seeking a dedicated and professionally motivated German Speaking Customer Service Agent to join a leading customer support services operation based remotely within Greece. This is a fantastic opportunity for German-speaking professionals who are passionate about delivering outstanding customer experiences and are looking for German-speaking jobs that combine a rewarding career with an extraordinary Mediterranean lifestyle. The German Speaking Customer Service Agent position in Greece offers a comprehensive benefits package, a dynamic international working environment, and the stability of a well-established global brand.
Key Responsibilities
- Serve as the primary point of contact for German-speaking customers, handling inbound enquiries via phone, email, and live chat with professionalism and efficiency.
- Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests within the customer support services environment.
- Diagnose and resolve customer issues at first point of contact wherever possible, escalating complex cases to the appropriate internal teams when necessary.
- Maintain detailed and accurate records of all customer interactions in the company's CRM system, ensuring data integrity and compliance with internal processes.
- Identify opportunities to enhance the customer experience and proactively share feedback and insights with team leaders and quality assurance teams.
- Collaborate closely with colleagues across multilingual support teams to ensure a consistently high standard of service delivery.
- Adhere to established service level agreements (SLAs), quality benchmarks, and company policies at all times.
- Participate in ongoing training sessions and coaching programmes to continuously develop product knowledge and customer service skills.
- Native or fluent German language proficiency — both spoken and written — is absolutely essential for this role.
- A valid EU passport is mandatory for all applicants.
- Previous experience in a customer service, customer support services, or client-facing role is strongly preferred.
- Excellent communication and active listening skills, with the ability to engage customers with empathy, clarity, and professionalism.
- Strong computer literacy and the ability to navigate multiple systems and platforms simultaneously in a remote working environment.
- A proactive, solution-oriented mindset with a genuine commitment to delivering an exceptional customer experience.
- Good command of English is an advantage, as it may be required for internal communications and training purposes.
Additional Content
German Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing candidates in premium customer support services roles that offer genuine career progression, outstanding benefits, and an unparalleled quality of life. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation a reality for every candidate we work with.
Job Overview
We are currently seeking a dedicated and professionally motivated German Speaking Customer Service Agent to join a leading customer support services operation based remotely within Greece. This is a fantastic opportunity for German-speaking professionals who are passionate about delivering outstanding customer experiences and are looking for German-speaking jobs that combine a rewarding career with an extraordinary Mediterranean lifestyle. The German Speaking Customer Service Agent position in Greece offers a comprehensive benefits package, a dynamic international working environment, and the stability of a well-established global brand.
Key Responsibilities
- Serve as the primary point of contact for German-speaking customers, handling inbound enquiries via phone, email, and live chat with professionalism and efficiency.
- Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests within the customer support services environment.
- Diagnose and resolve customer issues at first point of contact wherever possible, escalating complex cases to the appropriate internal teams when necessary.
- Maintain detailed and accurate records of all customer interactions in the company's CRM system, ensuring data integrity and compliance with internal processes.
- Identify opportunities to enhance the customer experience and proactively share feedback and insights with team leaders and quality assurance teams.
- Collaborate closely with colleagues across multilingual support teams to ensure a consistently high standard of service delivery.
- Adhere to established service level agreements (SLAs), quality benchmarks, and company policies at all times.
- Participate in ongoing training sessions and coaching programmes to continuously develop product knowledge and customer service skills.
- Native or fluent German language proficiency — both spoken and written — is absolutely essential for this role.
- A valid EU passport is mandatory for all applicants.
- Previous experience in a customer service, customer support services, or client-facing role is strongly preferred.
- Excellent communication and active listening skills, with the ability to engage customers with empathy, clarity, and professionalism.
- Strong computer literacy and the ability to navigate multiple systems and platforms simultaneously in a remote working environment.
- A proactive, solution-oriented mindset with a genuine commitment to delivering an exceptional customer experience.
- Good command of English is an advantage, as it may be required for internal communications and training purposes.