Greek Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm with a distinguished track record of connecting talented multilingual professionals with world-class career opportunities across the continent. We specialise in placing skilled candidates within the Customer Support Services industry, working alongside some of the most respected international brands in the market. At Mercier Consultancy Group, we are committed to empowering careers, driving professional growth, and making every relocation journey as seamless and rewarding as possible.

Job Overview

We are currently recruiting for exciting Greek-speaking jobs based on-site in Sofia, Bulgaria, offering a fully paid relocation package and a highly competitive compensation structure. This Greek Speaking Jobs With Paid Relocation Package position in Bulgaria is an outstanding opportunity for fluent Greek speakers who are eager to launch or advance their career within the dynamic Customer Support Services industry. If you are motivated, customer-focused, and ready to embrace an international professional experience, this role has been designed with you in mind.

Key Responsibilities

• Deliver high-quality customer support to Greek-speaking clients via phone, email, and live chat channels in a professional and timely manner.
• Accurately identify, investigate, and resolve customer inquiries, complaints, and service requests in accordance with company guidelines and service level agreements.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times.
• Escalate complex or unresolved issues to senior support specialists or relevant departments, ensuring a seamless customer experience throughout.
• Proactively promote customer satisfaction by following up on open cases and ensuring resolution within agreed timeframes.
• Collaborate closely with cross-functional teams to improve Customer Support Services processes and contribute to a positive team environment.
• Meet and consistently exceed individual and team key performance indicators (KPIs) including response times, customer satisfaction scores, and quality benchmarks.
• Stay current with product and service knowledge updates to provide accurate and informed assistance to customers at all times.

About Mercier Consultancy GroupMercier Consultancy Group is a premier European recruitment and BPO firm with a distinguished track record of connecting talented multilingual professionals with world-class career opportunities across the continent. We s...

• Native or fluent Greek language proficiency — both spoken and written — is absolutely essential for this role.
• Valid EU passport (mandatory requirement for all applicants).
• A good working knowledge of English for internal communications and team collaboration within the Customer Support Services environment.
• Previous experience in a customer support, customer service, or contact centre role is advantageous but not strictly required — full training will be provided.
• Strong interpersonal and communication skills with a genuine passion for delivering exceptional customer experiences.
• Proficiency with standard computer applications and the ability to learn CRM and support ticketing platforms quickly and efficiently.

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm with a distinguished track record of connecting talented multilingual professionals with world-class career opportunities across the continent. We specialise in placing skilled candidates within the Customer Support Services industry, working alongside some of the most respected international brands in the market. At Mercier Consultancy Group, we are committed to empowering careers, driving professional growth, and making every relocation journey as seamless and rewarding as possible.

Job Overview

We are currently recruiting for exciting Greek-speaking jobs based on-site in Sofia, Bulgaria, offering a fully paid relocation package and a highly competitive compensation structure. This Greek Speaking Jobs With Paid Relocation Package position in Bulgaria is an outstanding opportunity for fluent Greek speakers who are eager to launch or advance their career within the dynamic Customer Support Services industry. If you are motivated, customer-focused, and ready to embrace an international professional experience, this role has been designed with you in mind.

Key Responsibilities

• Deliver high-quality customer support to Greek-speaking clients via phone, email, and live chat channels in a professional and timely manner.
• Accurately identify, investigate, and resolve customer inquiries, complaints, and service requests in accordance with company guidelines and service level agreements.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times.
• Escalate complex or unresolved issues to senior support specialists or relevant departments, ensuring a seamless customer experience throughout.
• Proactively promote customer satisfaction by following up on open cases and ensuring resolution within agreed timeframes.
• Collaborate closely with cross-functional teams to improve Customer Support Services processes and contribute to a positive team environment.
• Meet and consistently exceed individual and team key performance indicators (KPIs) including response times, customer satisfaction scores, and quality benchmarks.
• Stay current with product and service knowledge updates to provide accurate and informed assistance to customers at all times.

About Mercier Consultancy GroupMercier Consultancy Group is a premier European recruitment and BPO firm with a distinguished track record of connecting talented multilingual professionals with world-class career opportunities across the continent. We s...

• Native or fluent Greek language proficiency — both spoken and written — is absolutely essential for this role.
• Valid EU passport (mandatory requirement for all applicants).
• A good working knowledge of English for internal communications and team collaboration within the Customer Support Services environment.
• Previous experience in a customer support, customer service, or contact centre role is advantageous but not strictly required — full training will be provided.
• Strong interpersonal and communication skills with a genuine passion for delivering exceptional customer experiences.
• Proficiency with standard computer applications and the ability to learn CRM and support ticketing platforms quickly and efficiently.