Healthcare Virtual Assistant
Winning Assistants • Philippines
No Relocation
Posted: August 6, 2026
Job Description
Job Title: Healthcare Virtual Assistant
Position Type: Full-time
Work Hours: 9:00 AM - 6:00 PM Eastern Daylight Time, Monday - Friday
Job Responsibilities:
- Answer patient calls and emails with professionalism and empathy.
- Schedule, reschedule, and confirm appointments.
- Manage new-patient intake and required paperwork.
- Coordinate scheduling for primary care, mental health, weight-loss, and cosmetic services.
- Verify insurance eligibility and benefits.
- Process prior authorizations before patient visits.
- Coordinate provider credentialing and follow up with insurance companies.
- Track insurance verifications and assist with claim issues.
- Review clinical notes completed in Doxy for accuracy and completeness.
- Flag documentation errors or missing information.
- Prepare billing paperwork and forward completed documentation to the billing team.
- Coordinate mental health medication check-ins and other patient follow-ups.
- Support general administrative and operational tasks.
- Assist with Facebook content creation and posting when needed.
- At least 1 year of experience in a similar role in any healthcare related position.
- Has strong medical, nursing, or healthcare administration background
- Extensive experience with CharmHealth EMR is required. .
- Ability to use and teach advanced CharmHealth features confidently.
- Experience with insurance verification, prior authorizations, credentialing, claims, and billing.
- Excellent attention to detail, particularly when reviewing clinical documentation.
- Strong organization and ability to manage competing priorities.
- Professional communication, phone etiquette, and customer service skills.
- Proactive, dependable, and interested in a long-term position.
- Comfortable collaborating with a small team and receiving feedback.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Additional Content
Job Title: Healthcare Virtual Assistant
Position Type: Full-time
Work Hours: 9:00 AM - 6:00 PM Eastern Daylight Time, Monday - Friday
Job Responsibilities:
- Answer patient calls and emails with professionalism and empathy.
- Schedule, reschedule, and confirm appointments.
- Manage new-patient intake and required paperwork.
- Coordinate scheduling for primary care, mental health, weight-loss, and cosmetic services.
- Verify insurance eligibility and benefits.
- Process prior authorizations before patient visits.
- Coordinate provider credentialing and follow up with insurance companies.
- Track insurance verifications and assist with claim issues.
- Review clinical notes completed in Doxy for accuracy and completeness.
- Flag documentation errors or missing information.
- Prepare billing paperwork and forward completed documentation to the billing team.
- Coordinate mental health medication check-ins and other patient follow-ups.
- Support general administrative and operational tasks.
- Assist with Facebook content creation and posting when needed.
- At least 1 year of experience in a similar role in any healthcare related position.
- Has strong medical, nursing, or healthcare administration background
- Extensive experience with CharmHealth EMR is required. .
- Ability to use and teach advanced CharmHealth features confidently.
- Experience with insurance verification, prior authorizations, credentialing, claims, and billing.
- Excellent attention to detail, particularly when reviewing clinical documentation.
- Strong organization and ability to manage competing priorities.
- Professional communication, phone etiquette, and customer service skills.
- Proactive, dependable, and interested in a long-term position.
- Comfortable collaborating with a small team and receiving feedback.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.