Hungarian Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria -
Mercier Consultancy Group • Portugal • Athens, Attica, Greece
Posted: September 2, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a strong track record of placing thousands of candidates in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium recruitment experience. Our commitment to candidate success — from first contact through to full relocation and onboarding — sets us apart as the partner of choice for professionals seeking exciting opportunities abroad.
Job Overview
This is an outstanding opportunity for fluent Hungarian speakers to secure one of the most sought-after Hungarian-speaking jobs in the European Customer Support Services sector, based on-site in the vibrant capital of Sofia, Bulgaria. As part of a dynamic, internationally diverse customer support team, you will deliver exceptional service experiences to Hungarian-speaking customers, helping resolve queries, build brand loyalty, and uphold the highest standards of client satisfaction. The Hungarian Speaking Jobs With Paid Relocation Package – Work In Sofia, Bulgaria position in Bulgaria is perfectly suited for motivated individuals who are eager to grow professionally while enjoying a fresh and exciting life chapter in a thriving European city.
Key Responsibilities
- Provide high-quality, professional customer support to Hungarian-speaking clients via telephone, email, and live chat channels
- Accurately diagnose customer issues and deliver timely, effective solutions in line with company service standards and protocols
- Document all customer interactions, feedback, and case resolutions within the internal CRM system with precision and attention to detail
- Escalate complex or unresolved cases to senior support specialists or relevant departments, ensuring seamless customer journeys at every touchpoint
- Consistently meet or exceed individual and team performance KPIs including customer satisfaction scores, response times, and first-contact resolution rates
- Collaborate proactively with cross-functional teams to identify trends in customer concerns and contribute to continuous service improvement initiatives
- Stay fully up to date with product knowledge, service updates, and internal processes to ensure accurate and confident communication with customers
- Represent the company brand with professionalism, empathy, and a positive attitude in every customer interaction
- Native or fluent Hungarian language skills (both spoken and written) are essential for this role
- Valid EU passport (mandatory requirement for relocation and employment eligibility)
- A good working knowledge of English for internal communications and team collaboration
- Previous experience in customer support, customer service, or a client-facing role within the Customer Support Services industry is advantageous but not strictly required
- Strong interpersonal and communication skills with a genuine passion for helping people and delivering outstanding service
- Proficiency in standard computer applications and the ability to adapt quickly to new digital tools and CRM platforms
- A flexible, positive, and solution-oriented mindset with the ability to perform effectively in a fast-paced, multicultural team environment
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a strong track record of placing thousands of candidates in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium recruitment experience. Our commitment to candidate success — from first contact through to full relocation and onboarding — sets us apart as the partner of choice for professionals seeking exciting opportunities abroad.
Job Overview
This is an outstanding opportunity for fluent Hungarian speakers to secure one of the most sought-after Hungarian-speaking jobs in the European Customer Support Services sector, based on-site in the vibrant capital of Sofia, Bulgaria. As part of a dynamic, internationally diverse customer support team, you will deliver exceptional service experiences to Hungarian-speaking customers, helping resolve queries, build brand loyalty, and uphold the highest standards of client satisfaction. The Hungarian Speaking Jobs With Paid Relocation Package – Work In Sofia, Bulgaria position in Bulgaria is perfectly suited for motivated individuals who are eager to grow professionally while enjoying a fresh and exciting life chapter in a thriving European city.
Key Responsibilities
- Provide high-quality, professional customer support to Hungarian-speaking clients via telephone, email, and live chat channels
- Accurately diagnose customer issues and deliver timely, effective solutions in line with company service standards and protocols
- Document all customer interactions, feedback, and case resolutions within the internal CRM system with precision and attention to detail
- Escalate complex or unresolved cases to senior support specialists or relevant departments, ensuring seamless customer journeys at every touchpoint
- Consistently meet or exceed individual and team performance KPIs including customer satisfaction scores, response times, and first-contact resolution rates
- Collaborate proactively with cross-functional teams to identify trends in customer concerns and contribute to continuous service improvement initiatives
- Stay fully up to date with product knowledge, service updates, and internal processes to ensure accurate and confident communication with customers
- Represent the company brand with professionalism, empathy, and a positive attitude in every customer interaction
- Native or fluent Hungarian language skills (both spoken and written) are essential for this role
- Valid EU passport (mandatory requirement for relocation and employment eligibility)
- A good working knowledge of English for internal communications and team collaboration
- Previous experience in customer support, customer service, or a client-facing role within the Customer Support Services industry is advantageous but not strictly required
- Strong interpersonal and communication skills with a genuine passion for helping people and delivering outstanding service
- Proficiency in standard computer applications and the ability to adapt quickly to new digital tools and CRM platforms
- A flexible, positive, and solution-oriented mindset with the ability to perform effectively in a fast-paced, multicultural team environment