Hungarian Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Romania • Austria
Posted: August 17, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career growth while empowering our partners to deliver exceptional customer experiences across the globe.
Job Overview
We are currently seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services industry, offering a perfect blend of professional development and a premium lifestyle, with full relocation support provided.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Ensure timely resolution of customer queries, upholding the standards of the Customer Support Services industry.
- Maintain a deep knowledge base of products to offer accurate and efficient solutions to end-users.
- Navigate complex customer interactions with empathy, professionalism, and native-level language proficiency.
- Collaborate with international teams to identify trends and improve overall service delivery.
- Document all interactions accurately within the CRM system to ensure transparent account management.
- Contribute to the positive reputation of the brand by delivering a world-class customer service experience.
- Native or fluent Hungarian (spoken and written) is mandatory for this role.
- Proficiency in English to effectively communicate within our diverse, multinational office environment.
- Previous experience in the Customer Support Services industry is considered a strong advantage.
- Valid EU passport or work permit to ensure seamless employment in Sofia.
- Strong problem-solving skills and the ability to thrive in a fast-paced, results-oriented setting.
- A passion for people and a commitment to maintaining high standards of service excellence.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career growth while empowering our partners to deliver exceptional customer experiences across the globe.
Job Overview
We are currently seeking a motivated professional for a Hungarian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services industry, offering a perfect blend of professional development and a premium lifestyle, with full relocation support provided.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Ensure timely resolution of customer queries, upholding the standards of the Customer Support Services industry.
- Maintain a deep knowledge base of products to offer accurate and efficient solutions to end-users.
- Navigate complex customer interactions with empathy, professionalism, and native-level language proficiency.
- Collaborate with international teams to identify trends and improve overall service delivery.
- Document all interactions accurately within the CRM system to ensure transparent account management.
- Contribute to the positive reputation of the brand by delivering a world-class customer service experience.
- Native or fluent Hungarian (spoken and written) is mandatory for this role.
- Proficiency in English to effectively communicate within our diverse, multinational office environment.
- Previous experience in the Customer Support Services industry is considered a strong advantage.
- Valid EU passport or work permit to ensure seamless employment in Sofia.
- Strong problem-solving skills and the ability to thrive in a fast-paced, results-oriented setting.
- A passion for people and a commitment to maintaining high standards of service excellence.