Icelandic Speaking Jobs With Paid Relocation Package - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of candidates in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, fully supported relocation experience for every professional we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a genuinely fulfilling career.

Job Overview

We are actively seeking talented, motivated Icelandic-speaking professionals to join our growing Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for fluent Icelandic speakers to take on a meaningful, customer-facing role within a dynamic and internationally diverse environment. Whether you are already exploring Icelandic-speaking jobs abroad or simply ready for a new professional chapter, this Icelandic Speaking Jobs With Paid Relocation Package position in Bulgaria offers everything you need to thrive — including a fully funded move from day one.

Key Responsibilities

• Deliver high-quality customer support to Icelandic-speaking clients via phone, email, and live chat channels, ensuring every interaction is handled with professionalism and empathy.
• Accurately diagnose and resolve customer queries, complaints, and technical issues in a timely manner, following established Customer Support Services protocols.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring full compliance with data management guidelines.
• Collaborate proactively with team leaders and colleagues across departments to escalate complex cases and drive swift resolutions for customers.
• Identify recurring customer concerns and relay actionable feedback to the quality assurance and product improvement teams.
• Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates.
• Participate in regular training sessions and product knowledge updates to ensure the highest standard of service is maintained at all times.
• Represent the values and service excellence of Mercier Consultancy Group in every customer engagement, reinforcing a positive brand experience.

About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the contin...

• Native or fluent Icelandic language skills, both spoken and written, are essential for this role — all Icelandic-speaking jobs we place require a high level of proficiency.
• Valid EU passport is mandatory for this position.
• A solid command of English (B2 level or above) to communicate effectively within the international team environment.
• Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous, though motivated candidates with strong interpersonal skills are equally welcome to apply.
• Excellent written and verbal communication skills with a natural ability to engage, reassure, and resolve issues for customers.
• A proactive, solutions-focused mindset with the ability to work both independently and collaboratively in a fast-paced on-site environment in Sofia, Bulgaria.

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of candidates in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, fully supported relocation experience for every professional we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a genuinely fulfilling career.

Job Overview

We are actively seeking talented, motivated Icelandic-speaking professionals to join our growing Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for fluent Icelandic speakers to take on a meaningful, customer-facing role within a dynamic and internationally diverse environment. Whether you are already exploring Icelandic-speaking jobs abroad or simply ready for a new professional chapter, this Icelandic Speaking Jobs With Paid Relocation Package position in Bulgaria offers everything you need to thrive — including a fully funded move from day one.

Key Responsibilities

• Deliver high-quality customer support to Icelandic-speaking clients via phone, email, and live chat channels, ensuring every interaction is handled with professionalism and empathy.
• Accurately diagnose and resolve customer queries, complaints, and technical issues in a timely manner, following established Customer Support Services protocols.
• Maintain detailed and precise records of all customer interactions within the CRM system, ensuring full compliance with data management guidelines.
• Collaborate proactively with team leaders and colleagues across departments to escalate complex cases and drive swift resolutions for customers.
• Identify recurring customer concerns and relay actionable feedback to the quality assurance and product improvement teams.
• Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates.
• Participate in regular training sessions and product knowledge updates to ensure the highest standard of service is maintained at all times.
• Represent the values and service excellence of Mercier Consultancy Group in every customer engagement, reinforcing a positive brand experience.

About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the contin...

• Native or fluent Icelandic language skills, both spoken and written, are essential for this role — all Icelandic-speaking jobs we place require a high level of proficiency.
• Valid EU passport is mandatory for this position.
• A solid command of English (B2 level or above) to communicate effectively within the international team environment.
• Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous, though motivated candidates with strong interpersonal skills are equally welcome to apply.
• Excellent written and verbal communication skills with a natural ability to engage, reassure, and resolve issues for customers.
• A proactive, solutions-focused mindset with the ability to work both independently and collaboratively in a fast-paced on-site environment in Sofia, Bulgaria.