Implementation Manager I

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. 

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. 

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

How YOU will make a Difference:

The Implementation Manager role at HMA is responsible for leading and supporting the successful onboarding of new clients, ensuring a smooth transition from sale to go-live. Across all levels, this role drives coordination of implementation activities, manages timelines and deliverables, and partners closely with internal teams and clients to deliver a seamless experience. As the role progresses, it contributes by leading complex implementations, resolving challenges, and enhancing client satisfaction. At senior levels, it also strengthens HMA’s operational excellence by mentoring team members, improving processes, and ensuring consistent, high-quality delivery.

What YOU will do:

Client Implementation Support

• Coordinate and support new client implementations from handoff through go‑live under established processes and timelines.
• Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints.
• Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities.
• Serve as a day‑to‑day contact for implementation‑related questions and follow‑ups.

Project & Timeline Management

• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.

Cross‑Functional Coordination

• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.

Documentation & Process Adherence

• Maintain accurate and timely documentation in CRM and implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan...

• AA in related field preferred
• 1-3+ years of relevant implementation experience or project coordination experience  
• 3 years of project management experience with a track record of leading successful projects 
• Exposure to workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.  
• Proven ability to work successfully across an organization with multiple business groups
• Results driven & detail oriented   
• Highly organized   
• Someone who has solid communication skills (verbal and written) and can communicate in a diverse workplace
• Passionate about delighting customers by consistently exceeding their expectations   
• Eager to be part of a fun, collaborative, fast-paced team 

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. 

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. 

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

How YOU will make a Difference:

The Implementation Manager role at HMA is responsible for leading and supporting the successful onboarding of new clients, ensuring a smooth transition from sale to go-live. Across all levels, this role drives coordination of implementation activities, manages timelines and deliverables, and partners closely with internal teams and clients to deliver a seamless experience. As the role progresses, it contributes by leading complex implementations, resolving challenges, and enhancing client satisfaction. At senior levels, it also strengthens HMA’s operational excellence by mentoring team members, improving processes, and ensuring consistent, high-quality delivery.

What YOU will do:

Client Implementation Support

• Coordinate and support new client implementations from handoff through go‑live under established processes and timelines.
• Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints.
• Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities.
• Serve as a day‑to‑day contact for implementation‑related questions and follow‑ups.

Project & Timeline Management

• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.

Cross‑Functional Coordination

• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.

Documentation & Process Adherence

• Maintain accurate and timely documentation in CRM and implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan...

• AA in related field preferred
• 1-3+ years of relevant implementation experience or project coordination experience  
• 3 years of project management experience with a track record of leading successful projects 
• Exposure to workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.  
• Proven ability to work successfully across an organization with multiple business groups
• Results driven & detail oriented   
• Highly organized   
• Someone who has solid communication skills (verbal and written) and can communicate in a diverse workplace
• Passionate about delighting customers by consistently exceeding their expectations   
• Eager to be part of a fun, collaborative, fast-paced team