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Infraction Review Technician
neweratech • Saint-Jean-sur-Richelieu
No Relocation
Posted: June 1, 2026
Job Description
BENEFITS AND COMPENSATION:
- Benefits:
- Computer equipment provided.
- No sales or solicitation.
- 37.5 hours per week, Monday to Friday.
- Dynamic work environment and great team.
- Paid training.
- Quick onboarding.
- Compensation
- Starting salary: $19-$21 per hour (CAD)
- Two paid sick days (after 3 months of employment)
- Two weeks of vacation
- RRSP program (available after 6 months of employment)
- Paid holidays
- Group insurance (available after 3 months).
PRIMARY DUTIES:
The Infraction Review Technician is a role supporting parking enforcement throughout Canada.
PRIMARY TASKS AND RESPONSIBILITIES:
- Analyze, verify, and process electronic parking violations quickly and efficiently.
- Validate parking session details, including entry, violation, and exit timestamps, as well as vehicle photo flows and other relevant information.
- Data entry.
- Navigate through multiple databases simultaneously.
- Remotely identify and report technical errors with software.
- Provide assistance and report issues related to parking camera obstructions, adjustments, focusing, etc.
- Assist and carry out special projects as requested by a direct supervisor or team leader.
- Assists with hardware asset management, when applicable.
- Process hardware shipping and receiving, when applicable
- Assist and carry out special projects as requested by a direct supervisor or team leader.
- Other duties as assigned.
COMPENTENCIES:
- Strong, clear and effective English & French written and verbal communication skills
- Attention to detail and accuracy.
- Demonstrated record of providing strong customer service in a multi-tasking environment.
- Exceptional time management and multitasking abilities.
- Remaining positive and persistent in the face of challenges.
- Ability to cope with stressful situations and maintain a calm and professional demeanor
- Good organizational skills
- Ability to adapt to evolving environments
- Ability to work in a team.
- Flexible, reliable and trustworthy.
- Time management skills to multitask and adhere to SLAs.
- Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently.
- Good problem-solving skills
- Basic proficiency of operating systems and infrastructure, networking basics, software, and applications.
- Ability to quickly learn new technologies
- Ability to lift and move boxes and materials weighing up to 50 pounds
REQUIRED EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Webex Contact Center Platform, preferred
- Customer Service: 1 year, preferred
- User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools
TECHNICAL REQUIREMENTS:
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LANGUAGE SKILLS: Fluency in French and English (oral and written). New Era Customers are more than 80% English-speaking.
WORK ENVIRONMENT: This role will be performed on-site.
EXPECTED HOURS OF WORK: Typically, standard business hours Monday through Friday 8:00AM – 4:00PM.
TRAVEL: No
Additional Content
BENEFITS AND COMPENSATION:
- Benefits:
- Computer equipment provided.
- No sales or solicitation.
- 37.5 hours per week, Monday to Friday.
- Dynamic work environment and great team.
- Paid training.
- Quick onboarding.
- Compensation
- Starting salary: $19-$21 per hour (CAD)
- Two paid sick days (after 3 months of employment)
- Two weeks of vacation
- RRSP program (available after 6 months of employment)
- Paid holidays
- Group insurance (available after 3 months).
PRIMARY DUTIES:
The Infraction Review Technician is a role supporting parking enforcement throughout Canada.
PRIMARY TASKS AND RESPONSIBILITIES:
- Analyze, verify, and process electronic parking violations quickly and efficiently.
- Validate parking session details, including entry, violation, and exit timestamps, as well as vehicle photo flows and other relevant information.
- Data entry.
- Navigate through multiple databases simultaneously.
- Remotely identify and report technical errors with software.
- Provide assistance and report issues related to parking camera obstructions, adjustments, focusing, etc.
- Assist and carry out special projects as requested by a direct supervisor or team leader.
- Assists with hardware asset management, when applicable.
- Process hardware shipping and receiving, when applicable
- Assist and carry out special projects as requested by a direct supervisor or team leader.
- Other duties as assigned.
COMPENTENCIES:
- Strong, clear and effective English & French written and verbal communication skills
- Attention to detail and accuracy.
- Demonstrated record of providing strong customer service in a multi-tasking environment.
- Exceptional time management and multitasking abilities.
- Remaining positive and persistent in the face of challenges.
- Ability to cope with stressful situations and maintain a calm and professional demeanor
- Good organizational skills
- Ability to adapt to evolving environments
- Ability to work in a team.
- Flexible, reliable and trustworthy.
- Time management skills to multitask and adhere to SLAs.
- Ability to meet tight deadlines, learn new tasks, and work quickly and efficiently.
- Good problem-solving skills
- Basic proficiency of operating systems and infrastructure, networking basics, software, and applications.
- Ability to quickly learn new technologies
- Ability to lift and move boxes and materials weighing up to 50 pounds
REQUIRED EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Webex Contact Center Platform, preferred
- Customer Service: 1 year, preferred
- User experience with Salesforce preferred, or other relevant CRM or ITSM Ticketing tools
TECHNICAL REQUIREMENTS:
|
|
LANGUAGE SKILLS: Fluency in French and English (oral and written). New Era Customers are more than 80% English-speaking.
WORK ENVIRONMENT: This role will be performed on-site.
EXPECTED HOURS OF WORK: Typically, standard business hours Monday through Friday 8:00AM – 4:00PM.
TRAVEL: No