Institutional Client Services Associate

Role Overview

As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in both English and an additional European language, and a third language would be beneficial. 

Responsibilities include, but are not limited to:

• Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
• Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
• Assistance with multiple trading platforms (desktop, mobile, browser)
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other ad hoc projects and duties, including client training, general market research, and development, etc.

Qualifications & Skills:

• In-depth knowledge of financial products, especially listed Equities, Options, Futures, and/or FX
• Analytical problem-solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus.
• English plus a second language is a must - any additional European languages are a plus.
• University degree or higher
• At least one to two years’ experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered)

Office Location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7. Hybrid role (4 days in the office; 1 days remote).

What We Offer

• Hybrid working model (4 days in office)
• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value of 14.50 euro per day

Role Overview

As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in both English and an additional European language, and a third language would be beneficial. 

Responsibilities include, but are not limited to:

• Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
• Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
• Assistance with multiple trading platforms (desktop, mobile, browser)
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other ad hoc projects and duties, including client training, general market research, and development, etc.

Qualifications & Skills:

• In-depth knowledge of financial products, especially listed Equities, Options, Futures, and/or FX
• Analytical problem-solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus.
• English plus a second language is a must - any additional European languages are a plus.
• University degree or higher
• At least one to two years’ experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered)

Office Location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7. Hybrid role (4 days in the office; 1 days remote).

What We Offer

• Hybrid working model (4 days in office)
• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
• Competitive compensation packages including private healthcare, pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value of 14.50 euro per day