Irish Speaking Jobs With Fully Paid Relocation Package - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing fluent and native language speakers into rewarding customer support services careers in some of Europe's most vibrant cities. Our commitment to candidate success goes far beyond placement — we provide end-to-end support to ensure every professional we represent thrives in both their career and their new home.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for fluent Irish speakers seeking Irish-speaking jobs in a thriving international environment. This Irish Speaking Jobs With Fully Paid Relocation Package position in Bulgaria places you at the heart of a fast-paced, professionally managed customer support services operation based on-site in Sofia, Bulgaria's dynamic and culturally rich capital city. Whether you are looking to launch your customer support career or take your existing experience to the next level, this role offers the perfect platform — complete with a generous relocation package, a competitive salary, and exceptional growth potential within a global organisation.

Key Responsibilities

• Deliver high-quality, professional customer support to Irish-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Handle customer enquiries, complaints, and service requests in Irish and English with empathy, accuracy, and efficiency, striving for first-contact resolution wherever possible.
• Accurately log, track, and update customer cases within the company's CRM and ticketing systems, maintaining precise records in compliance with internal procedures.
• Collaborate closely with team leaders, quality assurance specialists, and cross-functional departments to resolve complex customer issues and escalate cases appropriately when required.
• Proactively identify recurring customer concerns and communicate feedback to relevant teams to support continuous service improvement across the customer support services operation.
• Adhere to all service level agreements (SLAs), key performance indicators (KPIs), and company quality benchmarks consistently across every customer touchpoint.
• Participate actively in ongoing training programmes, team briefings, and coaching sessions to maintain up-to-date product knowledge and enhance customer service skills.
• Contribute to a positive, inclusive, and high-performing team culture within the Sofia-based customer support services environment.

About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with wo...

• Native or fluent proficiency in Irish (both spoken and written) is essential for this role — all candidate applications must demonstrate strong Irish language communication skills.
• A valid EU passport is mandatory for employment eligibility in this position.
• Strong command of English (written and verbal) to communicate effectively within an international, multicultural customer support services team.
• Previous experience in customer support, customer service, or a client-facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply.
• Excellent interpersonal and active listening skills with a natural ability to empathise with customers and deliver calm, effective solutions under pressure.
• Proficiency in using computers and digital communication tools, including CRM platforms, email clients, and live chat software.
• Willingness to relocate to Sofia, Bulgaria on a full-time, on-site basis as part of this exciting international career opportunity.

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing fluent and native language speakers into rewarding customer support services careers in some of Europe's most vibrant cities. Our commitment to candidate success goes far beyond placement — we provide end-to-end support to ensure every professional we represent thrives in both their career and their new home.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for fluent Irish speakers seeking Irish-speaking jobs in a thriving international environment. This Irish Speaking Jobs With Fully Paid Relocation Package position in Bulgaria places you at the heart of a fast-paced, professionally managed customer support services operation based on-site in Sofia, Bulgaria's dynamic and culturally rich capital city. Whether you are looking to launch your customer support career or take your existing experience to the next level, this role offers the perfect platform — complete with a generous relocation package, a competitive salary, and exceptional growth potential within a global organisation.

Key Responsibilities

• Deliver high-quality, professional customer support to Irish-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Handle customer enquiries, complaints, and service requests in Irish and English with empathy, accuracy, and efficiency, striving for first-contact resolution wherever possible.
• Accurately log, track, and update customer cases within the company's CRM and ticketing systems, maintaining precise records in compliance with internal procedures.
• Collaborate closely with team leaders, quality assurance specialists, and cross-functional departments to resolve complex customer issues and escalate cases appropriately when required.
• Proactively identify recurring customer concerns and communicate feedback to relevant teams to support continuous service improvement across the customer support services operation.
• Adhere to all service level agreements (SLAs), key performance indicators (KPIs), and company quality benchmarks consistently across every customer touchpoint.
• Participate actively in ongoing training programmes, team briefings, and coaching sessions to maintain up-to-date product knowledge and enhance customer service skills.
• Contribute to a positive, inclusive, and high-performing team culture within the Sofia-based customer support services environment.

About Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with wo...

• Native or fluent proficiency in Irish (both spoken and written) is essential for this role — all candidate applications must demonstrate strong Irish language communication skills.
• A valid EU passport is mandatory for employment eligibility in this position.
• Strong command of English (written and verbal) to communicate effectively within an international, multicultural customer support services team.
• Previous experience in customer support, customer service, or a client-facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply.
• Excellent interpersonal and active listening skills with a natural ability to empathise with customers and deliver calm, effective solutions under pressure.
• Proficiency in using computers and digital communication tools, including CRM platforms, email clients, and live chat software.
• Willingness to relocate to Sofia, Bulgaria on a full-time, on-site basis as part of this exciting international career opportunity.