IT Support Technician, South Africa (R300k - R370k Annual)

Join Indiko Data

Are you an experienced IT Support Technician looking to develop your skills within a modern, cloud-first Managed Service Provider?

Indiko Data is a UK-based MSP with an established and growing remote support team in South Africa. We provide technical support and managed services to a wide range of organisations across the UK, helping our customers remain secure, productive and resilient.

We are a Microsoft Cloud Solution Provider and an Acronis Platinum Service Provider, supporting a diverse range of technologies and customer environments. Our team operates entirely remotely across the UK and South Africa, combining the flexibility of home working with the support of a close-knit and collaborative team.

We're looking for an experienced IT Support Technician with strong customer service skills, a genuine passion for technology and a desire to continue developing their expertise. You'll work alongside experienced colleagues, gain exposure to a wide variety of customer environments and technologies, and play an important role in delivering exceptional service to our customers.

Why Join Us?

At Indiko Data, you'll be more than just another person on the service desk.

You'll join a supportive team that values collaboration, knowledge sharing and continuous improvement. We actively encourage professional development and provide opportunities to expand your skills across Microsoft 365, Azure, security, networking, backup technologies and modern cloud platforms.

As a smaller MSP, you'll enjoy exposure to a broad range of technologies and customer scenarios, allowing you to develop practical experience far beyond a typical siloed support role.

About the Role

As an IT Support Technician, you will provide first-line remote technical support to our customer base, acting as an important first point of contact for service requests.

You will:

• Respond to support requests received by email and telephone
• Perform initial investigation, troubleshooting and ticket triage
• Escalate incidents to senior engineers when required
• Work collaboratively with colleagues to meet customer SLAs
• Maintain accurate and professional ticket records
• Participate in customer communications via email, telephone, video calls and screen-sharing sessions
• Contribute to and utilise our internal knowledge base and operational procedures
• Participate in a rota-based support service, including weekend cover

This role forms part of a rota-based support desk covering client business hours. Participation in early and late shifts as well as weekend on-call is an essential requirement of the position.

Who Will Succeed in This Role?

This role is best suited to someone who already has professional experience in IT support and is looking to continue developing their technical and customer service skills within a supportive MSP environment.

Candidates with previous MSP experience will be particularly well suited to this role, as they will already understand the importance of customer communication, service levels, prioritisation and managing multiple support requests simultaneously.

The successful candidate will be comfortable troubleshooting common issues across Microsoft 365, Windows and networking technologies, whilst knowing when to seek guidance from colleagues or escalate issues appropriately.

Our customers vary in size, sector and technical complexity, so the successful candidate should enjoy learning, researching unfamiliar issues and working collaboratively with their teammates to deliver positive customer outcomes.

Join Indiko DataAre you an experienced IT Support Technician looking to develop your skills within a modern, cloud-first Managed Service Provider?Indiko Data is a UK-based MSP with an established and growing remote support team in South Africa. We prov...

Essential Skills and Experience

We are looking for candidates with:

• At least 2 years' experience providing remote IT support to business customers
• Experience supporting Microsoft-based business environments
• Excellent written and spoken English communication skills
• Strong customer service and relationship-building abilities
• Experience working within a structured support or service desk environment
• A methodical and security-conscious approach to technical support

Technical Knowledge

You should have practical experience with:

• Microsoft 365, including Teams and core Office applications
• SharePoint Online and OneDrive
• Exchange Online administration and email troubleshooting
• Microsoft Entra ID user administration, including awareness of hybrid identity environments
• Windows 11 endpoint support
• Experience supporting Apple operating systems
• Apple iPhone and Android device support
• Basic Windows Server administration, patching and monitoring
• Networking fundamentals including LAN, WAN, Wi‑Fi, DNS, routing, switching and firewall troubleshooting
• Backup and recovery concepts and best practice
• Modern cyber security principles and secure operational processes

Desirable Skills and Experience

The following would be advantageous but are not essential:

• Previous experience working within a Managed Service Provider (MSP)
• Microsoft certifications beyond MS-900 and AZ-900
• Experience with Acronis products
• Familiarity with Google Workspace
• Knowledge of UK data protection and compliance requirements

Personal Qualities

Successful candidates are likely to be:

• Collaborative and supportive team players
• Professional, polite and responsive communicators
• Confident in explaining technical concepts to non-technical users
• Curious and proactive problem-solvers
• Well organised and able to manage competing priorities
• Detail-oriented and diligent in following process
• Motivated to learn and develop their technical knowledge

Qualifications

Preferred:

• South African Matric (Grade 12)
• Microsoft MS-900 certification (or higher)
• Microsoft AZ-900 certification (or higher)

Candidates who do not currently hold these certifications should be willing to work towards achieving them as part of their ongoing professional development.

We value practical experience, customer service skills and a willingness to learn just as highly as formal certifications.

Join Indiko Data

Are you an experienced IT Support Technician looking to develop your skills within a modern, cloud-first Managed Service Provider?

Indiko Data is a UK-based MSP with an established and growing remote support team in South Africa. We provide technical support and managed services to a wide range of organisations across the UK, helping our customers remain secure, productive and resilient.

We are a Microsoft Cloud Solution Provider and an Acronis Platinum Service Provider, supporting a diverse range of technologies and customer environments. Our team operates entirely remotely across the UK and South Africa, combining the flexibility of home working with the support of a close-knit and collaborative team.

We're looking for an experienced IT Support Technician with strong customer service skills, a genuine passion for technology and a desire to continue developing their expertise. You'll work alongside experienced colleagues, gain exposure to a wide variety of customer environments and technologies, and play an important role in delivering exceptional service to our customers.

Why Join Us?

At Indiko Data, you'll be more than just another person on the service desk.

You'll join a supportive team that values collaboration, knowledge sharing and continuous improvement. We actively encourage professional development and provide opportunities to expand your skills across Microsoft 365, Azure, security, networking, backup technologies and modern cloud platforms.

As a smaller MSP, you'll enjoy exposure to a broad range of technologies and customer scenarios, allowing you to develop practical experience far beyond a typical siloed support role.

About the Role

As an IT Support Technician, you will provide first-line remote technical support to our customer base, acting as an important first point of contact for service requests.

You will:

• Respond to support requests received by email and telephone
• Perform initial investigation, troubleshooting and ticket triage
• Escalate incidents to senior engineers when required
• Work collaboratively with colleagues to meet customer SLAs
• Maintain accurate and professional ticket records
• Participate in customer communications via email, telephone, video calls and screen-sharing sessions
• Contribute to and utilise our internal knowledge base and operational procedures
• Participate in a rota-based support service, including weekend cover

This role forms part of a rota-based support desk covering client business hours. Participation in early and late shifts as well as weekend on-call is an essential requirement of the position.

Who Will Succeed in This Role?

This role is best suited to someone who already has professional experience in IT support and is looking to continue developing their technical and customer service skills within a supportive MSP environment.

Candidates with previous MSP experience will be particularly well suited to this role, as they will already understand the importance of customer communication, service levels, prioritisation and managing multiple support requests simultaneously.

The successful candidate will be comfortable troubleshooting common issues across Microsoft 365, Windows and networking technologies, whilst knowing when to seek guidance from colleagues or escalate issues appropriately.

Our customers vary in size, sector and technical complexity, so the successful candidate should enjoy learning, researching unfamiliar issues and working collaboratively with their teammates to deliver positive customer outcomes.

Join Indiko DataAre you an experienced IT Support Technician looking to develop your skills within a modern, cloud-first Managed Service Provider?Indiko Data is a UK-based MSP with an established and growing remote support team in South Africa. We prov...

Essential Skills and Experience

We are looking for candidates with:

• At least 2 years' experience providing remote IT support to business customers
• Experience supporting Microsoft-based business environments
• Excellent written and spoken English communication skills
• Strong customer service and relationship-building abilities
• Experience working within a structured support or service desk environment
• A methodical and security-conscious approach to technical support

Technical Knowledge

You should have practical experience with:

• Microsoft 365, including Teams and core Office applications
• SharePoint Online and OneDrive
• Exchange Online administration and email troubleshooting
• Microsoft Entra ID user administration, including awareness of hybrid identity environments
• Windows 11 endpoint support
• Experience supporting Apple operating systems
• Apple iPhone and Android device support
• Basic Windows Server administration, patching and monitoring
• Networking fundamentals including LAN, WAN, Wi‑Fi, DNS, routing, switching and firewall troubleshooting
• Backup and recovery concepts and best practice
• Modern cyber security principles and secure operational processes

Desirable Skills and Experience

The following would be advantageous but are not essential:

• Previous experience working within a Managed Service Provider (MSP)
• Microsoft certifications beyond MS-900 and AZ-900
• Experience with Acronis products
• Familiarity with Google Workspace
• Knowledge of UK data protection and compliance requirements

Personal Qualities

Successful candidates are likely to be:

• Collaborative and supportive team players
• Professional, polite and responsive communicators
• Confident in explaining technical concepts to non-technical users
• Curious and proactive problem-solvers
• Well organised and able to manage competing priorities
• Detail-oriented and diligent in following process
• Motivated to learn and develop their technical knowledge

Qualifications

Preferred:

• South African Matric (Grade 12)
• Microsoft MS-900 certification (or higher)
• Microsoft AZ-900 certification (or higher)

Candidates who do not currently hold these certifications should be willing to work towards achieving them as part of their ongoing professional development.

We value practical experience, customer service skills and a willingness to learn just as highly as formal certifications.