IT Support Technician – Tier I
lightspeeddms • Montevideo, UY
No Relocation
Posted: July 8, 2026
Job Description
What you’ll do:
As an IT Support Technician, you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.
End-User Support
- Respond to incoming support requests via phone, email, and ticketing system.
- Diagnose and resolve Tier 1 technical issues for hardware, software, and network connectivity.
- Provide friendly, professional support while maintaining high customer satisfaction.
Microsoft 365 Support
- Assist users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Help users with password resets, account access issues, and basic email troubleshooting.
- Support users with file sharing, collaboration tools, and basic application features.
Device & Endpoint Support
- Troubleshoot Windows/Linux/Mac desktop and laptop issues including software installations and updates.
- Support mobile device setup and basic troubleshooting for company-managed devices.
- Assist with printer setup, connectivity issues, and basic hardware problems.
Account Management
- Create and manage user accounts in Entra ID (Azure AD) following established procedures.
- Process access requests and modify user permissions as directed.
- Maintain accurate documentation of user account changes.
Ticket Management
- Log all support requests in the ticketing system with clear, detailed notes.
- Prioritize and escalate complex issues to Systems Administrators when necessary.
- Follow up with users to ensure issues are fully resolved and document solutions.
Documentation & Knowledge Base
- Create and update support documentation and knowledge base articles.
- Document common issues and their resolutions for future reference.
- Contribute to internal IT procedures and best practice guides.
Equipment Management
- Assist with onboarding and offboarding of employees, including equipment setup and retrieval.
- Maintain inventory of IT equipment and accessories.
- Support hardware deployment and basic configuration.
Learning & Development
- Stay current with company systems, tools, and technologies.
- Participate in training sessions to expand technical knowledge.
- Seek guidance from senior IT staff to develop troubleshooting skills.
What you should have:
Qualifications:
- 1-2 years of experience in help desk, technical support, or IT support role (or equivalent education/training).
- Basic understanding of Windows operating systems and common business applications.
- Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Strong customer service skills with a patient and professional demeanor.
- Excellent communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications:
- CompTIA A+ certification
- Microsoft 365 Certified: Fundamentals (MS-900)
- Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.)
- Basic knowledge of Active Directory or Entra ID (Azure AD)
- Familiarity with remote support tools
- Associate's degree in Information Technology or related field
Additional Content
What you’ll do:
As an IT Support Technician, you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.
End-User Support
- Respond to incoming support requests via phone, email, and ticketing system.
- Diagnose and resolve Tier 1 technical issues for hardware, software, and network connectivity.
- Provide friendly, professional support while maintaining high customer satisfaction.
Microsoft 365 Support
- Assist users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
- Help users with password resets, account access issues, and basic email troubleshooting.
- Support users with file sharing, collaboration tools, and basic application features.
Device & Endpoint Support
- Troubleshoot Windows/Linux/Mac desktop and laptop issues including software installations and updates.
- Support mobile device setup and basic troubleshooting for company-managed devices.
- Assist with printer setup, connectivity issues, and basic hardware problems.
Account Management
- Create and manage user accounts in Entra ID (Azure AD) following established procedures.
- Process access requests and modify user permissions as directed.
- Maintain accurate documentation of user account changes.
Ticket Management
- Log all support requests in the ticketing system with clear, detailed notes.
- Prioritize and escalate complex issues to Systems Administrators when necessary.
- Follow up with users to ensure issues are fully resolved and document solutions.
Documentation & Knowledge Base
- Create and update support documentation and knowledge base articles.
- Document common issues and their resolutions for future reference.
- Contribute to internal IT procedures and best practice guides.
Equipment Management
- Assist with onboarding and offboarding of employees, including equipment setup and retrieval.
- Maintain inventory of IT equipment and accessories.
- Support hardware deployment and basic configuration.
Learning & Development
- Stay current with company systems, tools, and technologies.
- Participate in training sessions to expand technical knowledge.
- Seek guidance from senior IT staff to develop troubleshooting skills.
What you should have:
Qualifications:
- 1-2 years of experience in help desk, technical support, or IT support role (or equivalent education/training).
- Basic understanding of Windows operating systems and common business applications.
- Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Strong customer service skills with a patient and professional demeanor.
- Excellent communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
Preferred Qualifications:
- CompTIA A+ certification
- Microsoft 365 Certified: Fundamentals (MS-900)
- Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.)
- Basic knowledge of Active Directory or Entra ID (Azure AD)
- Familiarity with remote support tools
- Associate's degree in Information Technology or related field