Italian Speaking Customer Agent For Fintech - Work In Athens, Greece
Mercier Consultancy Group • Lombardy, Italy • Lisbon, Lisbon, Portugal
Posted: July 4, 2026
Job Description
Italian Speaking Customer Agent For Fintech
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across a wide range of high-growth industries. With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we are recognised for our commitment to candidate success, transparency, and premium service standards. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you are truly proud of.
Job Overview
Mercier Consultancy Group is actively seeking a motivated and client-focused Italian Speaking Customer Agent For Fintech to join a dynamic, forward-thinking team based on-site in Athens, Greece. This is a standout opportunity for Italian-speaking professionals who are passionate about financial technology and eager to grow their career within the rapidly evolving FinTech sector. If you are searching for Italian-speaking jobs that combine professional development, a competitive rewards package, and the excitement of working in one of Europe's most vibrant cities, this Italian Speaking Customer Agent For Fintech position in Greece is the perfect fit for you.
Key Responsibilities
- Deliver professional, high-quality customer support to Italian-speaking clients via phone, email, and live chat within a fast-paced FinTech environment.
- Assist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services.
- Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution-oriented manner, ensuring full customer satisfaction.
- Guide users through digital financial tools, mobile banking features, and e-payment solutions, providing clear and accurate information at every interaction.
- Accurately document all customer interactions, case notes, and outcomes within the company's CRM system in compliance with FinTech industry standards and data protection regulations.
- Collaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases.
- Stay continuously informed about the company's evolving suite of FinTech products, platform updates, and industry regulations to deliver expert-level customer guidance.
- Identify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development.
- Native or fluent Italian language proficiency, both spoken and written, is essential for this role — all customer interactions will be conducted in Italian.
- A valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
- A genuine interest in or prior experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous.
- Demonstrated experience in customer service, customer support, or a client-facing role, preferably within a technology or financial services environment.
- Strong written and verbal communication skills with the ability to explain complex FinTech concepts clearly and confidently to customers of all technical backgrounds.
- Excellent problem-solving abilities, a high level of attention to detail, and the ability to multitask effectively within a deadline-driven environment.
- Proficiency in English at a working level is required for internal communication and training purposes.
Additional Content
Italian Speaking Customer Agent For Fintech
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across a wide range of high-growth industries. With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we are recognised for our commitment to candidate success, transparency, and premium service standards. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you are truly proud of.
Job Overview
Mercier Consultancy Group is actively seeking a motivated and client-focused Italian Speaking Customer Agent For Fintech to join a dynamic, forward-thinking team based on-site in Athens, Greece. This is a standout opportunity for Italian-speaking professionals who are passionate about financial technology and eager to grow their career within the rapidly evolving FinTech sector. If you are searching for Italian-speaking jobs that combine professional development, a competitive rewards package, and the excitement of working in one of Europe's most vibrant cities, this Italian Speaking Customer Agent For Fintech position in Greece is the perfect fit for you.
Key Responsibilities
- Deliver professional, high-quality customer support to Italian-speaking clients via phone, email, and live chat within a fast-paced FinTech environment.
- Assist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services.
- Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution-oriented manner, ensuring full customer satisfaction.
- Guide users through digital financial tools, mobile banking features, and e-payment solutions, providing clear and accurate information at every interaction.
- Accurately document all customer interactions, case notes, and outcomes within the company's CRM system in compliance with FinTech industry standards and data protection regulations.
- Collaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases.
- Stay continuously informed about the company's evolving suite of FinTech products, platform updates, and industry regulations to deliver expert-level customer guidance.
- Identify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development.
- Native or fluent Italian language proficiency, both spoken and written, is essential for this role — all customer interactions will be conducted in Italian.
- A valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
- A genuine interest in or prior experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous.
- Demonstrated experience in customer service, customer support, or a client-facing role, preferably within a technology or financial services environment.
- Strong written and verbal communication skills with the ability to explain complex FinTech concepts clearly and confidently to customers of all technical backgrounds.
- Excellent problem-solving abilities, a high level of attention to detail, and the ability to multitask effectively within a deadline-driven environment.
- Proficiency in English at a working level is required for internal communication and training purposes.