Italian Speaking Customer Care Experts - Work In Athens, Greece
Mercier Consultancy Group • Austria • Switzerland
Posted: August 18, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European BPO and recruitment solutions. We specialize in connecting world-class talent with global organizations, ensuring career growth and professional excellence within the customer support services industry.
Job Overview
We are currently seeking ambitious professionals for the Italian Speaking Customer Care Experts position in Greece. This is a unique opportunity to join one of the top Italian-speaking jobs in Europe, where you will provide high-level assistance to global clients while enjoying the vibrant lifestyle that only jobs in Greece can offer.
Key Responsibilities
- Deliver exceptional customer support services via phone, email, and chat for an Italian-speaking customer base.
- Resolve customer inquiries professionally while upholding the brand identity of our partners.
- Maintain high levels of customer satisfaction through active listening and effective problem-solving.
- Collaborate with internal teams to ensure accurate documentation and feedback cycles in the customer support services sector.
- Stay updated on product information and service updates to provide precise, real-time guidance.
- Contribute to a positive team environment while striving to hit daily performance and quality targets.
- Ensure all interactions comply with company security policies and data protection standards.
- Native or fluent Italian (spoken and written) skills are essential for this role.
- Valid EU passport (mandatory for employment in Greece).
- Strong proficiency in English to communicate within our multicultural office environment.
- Previous experience in the customer support services industry is considered a significant asset.
- Excellent interpersonal skills and a natural ability to connect with customers.
- Computer literacy and technical aptitude for working with CRM software.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European BPO and recruitment solutions. We specialize in connecting world-class talent with global organizations, ensuring career growth and professional excellence within the customer support services industry.
Job Overview
We are currently seeking ambitious professionals for the Italian Speaking Customer Care Experts position in Greece. This is a unique opportunity to join one of the top Italian-speaking jobs in Europe, where you will provide high-level assistance to global clients while enjoying the vibrant lifestyle that only jobs in Greece can offer.
Key Responsibilities
- Deliver exceptional customer support services via phone, email, and chat for an Italian-speaking customer base.
- Resolve customer inquiries professionally while upholding the brand identity of our partners.
- Maintain high levels of customer satisfaction through active listening and effective problem-solving.
- Collaborate with internal teams to ensure accurate documentation and feedback cycles in the customer support services sector.
- Stay updated on product information and service updates to provide precise, real-time guidance.
- Contribute to a positive team environment while striving to hit daily performance and quality targets.
- Ensure all interactions comply with company security policies and data protection standards.
- Native or fluent Italian (spoken and written) skills are essential for this role.
- Valid EU passport (mandatory for employment in Greece).
- Strong proficiency in English to communicate within our multicultural office environment.
- Previous experience in the customer support services industry is considered a significant asset.
- Excellent interpersonal skills and a natural ability to connect with customers.
- Computer literacy and technical aptitude for working with CRM software.