Italian Speaking Customer Expert for Booking.com - Work Remote In Greece
Mercier Consultancy Group • Portugal • Athens, Attica, Greece
Posted: September 3, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in talent acquisition, we specialize in facilitating career transitions for professionals seeking high-impact roles, such as the Italian Speaking Customer Expert for Booking.com position in Greece.
Job Overview
We are searching for a motivated individual to join our tourism-focused team as an Italian Speaking Customer Expert for Booking.com. This is one of the most exciting Italian-speaking jobs currently available, offering a unique opportunity to provide exceptional travel support while working remotely in the heart of the Mediterranean.
Key Responsibilities
- Deliver world-class service to travelers and partners within the global tourism industry.
- Assist customers with booking modifications, cancellations, and inquiries regarding accommodation and travel services.
- Resolve complex travel-related issues with empathy and professionalism, ensuring high customer satisfaction.
- Maintain a deep understanding of industry trends to provide expert advice and personalized travel recommendations.
- Collaborate with cross-functional teams to ensure seamless service delivery for Booking.com users.
- Effectively manage high volumes of customer interactions across multiple channels (phone, email, chat).
- Contribute to the continuous improvement of service standards within the tourism sector.
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- Proficiency in English for internal communication and documentation.
- Strong passion for the tourism and hospitality industry.
- Excellent problem-solving skills and a customer-centric mindset.
- Ability to thrive in a remote work environment while staying connected to the team.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in talent acquisition, we specialize in facilitating career transitions for professionals seeking high-impact roles, such as the Italian Speaking Customer Expert for Booking.com position in Greece.
Job Overview
We are searching for a motivated individual to join our tourism-focused team as an Italian Speaking Customer Expert for Booking.com. This is one of the most exciting Italian-speaking jobs currently available, offering a unique opportunity to provide exceptional travel support while working remotely in the heart of the Mediterranean.
Key Responsibilities
- Deliver world-class service to travelers and partners within the global tourism industry.
- Assist customers with booking modifications, cancellations, and inquiries regarding accommodation and travel services.
- Resolve complex travel-related issues with empathy and professionalism, ensuring high customer satisfaction.
- Maintain a deep understanding of industry trends to provide expert advice and personalized travel recommendations.
- Collaborate with cross-functional teams to ensure seamless service delivery for Booking.com users.
- Effectively manage high volumes of customer interactions across multiple channels (phone, email, chat).
- Contribute to the continuous improvement of service standards within the tourism sector.
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- Proficiency in English for internal communication and documentation.
- Strong passion for the tourism and hospitality industry.
- Excellent problem-solving skills and a customer-centric mindset.
- Ability to thrive in a remote work environment while staying connected to the team.