Italian Speaking Customer Experts for a Tech Leader - Work Remote In Greece
Mercier Consultancy Group • Austria • Switzerland
Posted: August 18, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our bespoke approach to career development, helping professionals find exceptional opportunities across the continent.
Job Overview
We are currently scouting for talented individuals to join our team as Italian Speaking Customer Experts for a Tech Leader position in Greece. This is a unique opportunity to advance your career within the fast-paced telecommunications industry, providing high-quality support to a global client base while enjoying a vibrant lifestyle in the Mediterranean.
Key Responsibilities
- Provide expert technical and administrative support to Italian-speaking subscribers regarding telecommunications services.
- Troubleshoot connectivity, hardware, and software issues for mobile and broadband users.
- Manage customer inquiries regarding billing, contract renewals, and service upgrades with professionalism.
- Maintain a high level of customer satisfaction by delivering accurate and timely resolutions.
- Collaborate with cross-functional teams to resolve complex technical escalations within the telecommunications network.
- Document all interactions in the CRM system to ensure detailed account history and service tracking.
- Stay updated on the latest telecommunications products and features to offer informed recommendations to customers.
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- Strong proficiency in English (for internal training and documentation purposes).
- A passion for technology and a desire to build a career in the telecommunications industry.
- Excellent problem-solving skills and an empathetic approach to customer care.
- Willingness to relocate to Greece for this rewarding professional journey.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our bespoke approach to career development, helping professionals find exceptional opportunities across the continent.
Job Overview
We are currently scouting for talented individuals to join our team as Italian Speaking Customer Experts for a Tech Leader position in Greece. This is a unique opportunity to advance your career within the fast-paced telecommunications industry, providing high-quality support to a global client base while enjoying a vibrant lifestyle in the Mediterranean.
Key Responsibilities
- Provide expert technical and administrative support to Italian-speaking subscribers regarding telecommunications services.
- Troubleshoot connectivity, hardware, and software issues for mobile and broadband users.
- Manage customer inquiries regarding billing, contract renewals, and service upgrades with professionalism.
- Maintain a high level of customer satisfaction by delivering accurate and timely resolutions.
- Collaborate with cross-functional teams to resolve complex technical escalations within the telecommunications network.
- Document all interactions in the CRM system to ensure detailed account history and service tracking.
- Stay updated on the latest telecommunications products and features to offer informed recommendations to customers.
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- Strong proficiency in English (for internal training and documentation purposes).
- A passion for technology and a desire to build a career in the telecommunications industry.
- Excellent problem-solving skills and an empathetic approach to customer care.
- Willingness to relocate to Greece for this rewarding professional journey.