Italian speaking Customer service for Tobacco department anywhere in Greece
Mercier Consultancy • Greece
Posted: March 23, 2026
Job Description
Mercier Consultancy is seeking a highly motivated Italian-Speaking Customer Service Representative to join our Tobacco Department team. This remote position allows you to work from anywhere in Greece while delivering exceptional support to our Italian-speaking customers.
In this role, you will assist customers with inquiries related to tobacco products, orders, and service issues, ensuring a high standard of customer satisfaction. Your fluency in Italian will be essential to communicate effectively and build strong customer relationships.
Responsibilities
- Provide excellent customer service in Italian via phone, email, and chat regarding tobacco products and orders
- Assist customers with product information, order status, and resolving any issues or complaints
- Ensure accurate documentation of customer interactions in the CRM system
- Coordinate with internal teams to facilitate efficient order processing and delivery
- Gather and report customer feedback to contribute to service improvements
- Stay informed about tobacco industry trends and product updates
- Fluent in Italian and English, with strong communication skills; your nationality and native language must be clearly stated in your C.V. and/or Cover Letter
- Proven customer service skills with a focus on delivering excellent client experiences
- Previous experience in customer service, preferably in tobacco, retail, or related sectors, is advantageous
- Ability to manage multiple inquiries and resolve issues efficiently
- Detail-oriented with strong organizational and problem-solving abilities
- Self-motivated and able to work independently in a remote environment
- Familiarity with CRM systems and customer support software is a plus
Additional Content
Mercier Consultancy is seeking a highly motivated Italian-Speaking Customer Service Representative to join our Tobacco Department team. This remote position allows you to work from anywhere in Greece while delivering exceptional support to our Italian-speaking customers.
In this role, you will assist customers with inquiries related to tobacco products, orders, and service issues, ensuring a high standard of customer satisfaction. Your fluency in Italian will be essential to communicate effectively and build strong customer relationships.
Responsibilities
- Provide excellent customer service in Italian via phone, email, and chat regarding tobacco products and orders
- Assist customers with product information, order status, and resolving any issues or complaints
- Ensure accurate documentation of customer interactions in the CRM system
- Coordinate with internal teams to facilitate efficient order processing and delivery
- Gather and report customer feedback to contribute to service improvements
- Stay informed about tobacco industry trends and product updates
- Fluent in Italian and English, with strong communication skills; your nationality and native language must be clearly stated in your C.V. and/or Cover Letter
- Proven customer service skills with a focus on delivering excellent client experiences
- Previous experience in customer service, preferably in tobacco, retail, or related sectors, is advantageous
- Ability to manage multiple inquiries and resolve issues efficiently
- Detail-oriented with strong organizational and problem-solving abilities
- Self-motivated and able to work independently in a remote environment
- Familiarity with CRM systems and customer support software is a plus