Italian-Speaking Cybersecurity Customer Experts - Work In Athens, Greece
Mercier Consultancy Group • Lisbon, Lisbon, Portugal • Lombardy, Italy
Posted: July 4, 2026
Job Description
Italian-Speaking Cybersecurity Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully managed candidate experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're proud of.
Job Overview
We are currently seeking driven and knowledgeable Italian-Speaking Cybersecurity Customer Experts to join a prestigious technology client based on-site in Athens, Greece. This exciting Italian-Speaking Cybersecurity Customer Experts position in Greece places you at the forefront of digital security, where you will serve as the primary point of contact for Italian-speaking clients navigating complex cybersecurity challenges. If you are passionate about technology, fluent in Italian, and eager to advance your career in one of the world's fastest-growing industries, this opportunity was designed for you.
Key Responsibilities
- Provide expert-level customer support to Italian-speaking clients regarding cybersecurity products, services, and incidents via phone, email, and live chat
- Diagnose and troubleshoot cybersecurity-related issues, including threats, vulnerabilities, account breaches, and software malfunctions, delivering timely and accurate resolutions
- Guide clients through security protocols, best practices, and threat mitigation strategies in a clear and professional manner
- Document all customer interactions, technical findings, and case resolutions accurately within the internal CRM and ticketing systems
- Escalate complex or high-priority cybersecurity incidents to the appropriate internal technical teams, ensuring full continuity and follow-through
- Monitor emerging cybersecurity trends and threats to remain up to date and provide informed, proactive support to clients
- Collaborate closely with cross-functional teams including technical support, compliance, and account management to deliver a seamless client experience
- Contribute to the continuous improvement of support processes, knowledge bases, and internal documentation to enhance overall team performance
- Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role
- Valid EU passport or current EU residency status (mandatory requirement)
- A solid understanding of cybersecurity concepts, including but not limited to network security, endpoint protection, phishing, malware, and data privacy
- Previous experience in a customer support, technical support, or IT helpdesk environment is highly advantageous
- Strong analytical and problem-solving abilities with a methodical, detail-oriented approach to issue resolution
- Excellent interpersonal and communication skills with a natural ability to explain complex technical concepts to non-technical audiences
- A good working knowledge of English for internal communication and system use is beneficial
Additional Content
Italian-Speaking Cybersecurity Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully managed candidate experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're proud of.
Job Overview
We are currently seeking driven and knowledgeable Italian-Speaking Cybersecurity Customer Experts to join a prestigious technology client based on-site in Athens, Greece. This exciting Italian-Speaking Cybersecurity Customer Experts position in Greece places you at the forefront of digital security, where you will serve as the primary point of contact for Italian-speaking clients navigating complex cybersecurity challenges. If you are passionate about technology, fluent in Italian, and eager to advance your career in one of the world's fastest-growing industries, this opportunity was designed for you.
Key Responsibilities
- Provide expert-level customer support to Italian-speaking clients regarding cybersecurity products, services, and incidents via phone, email, and live chat
- Diagnose and troubleshoot cybersecurity-related issues, including threats, vulnerabilities, account breaches, and software malfunctions, delivering timely and accurate resolutions
- Guide clients through security protocols, best practices, and threat mitigation strategies in a clear and professional manner
- Document all customer interactions, technical findings, and case resolutions accurately within the internal CRM and ticketing systems
- Escalate complex or high-priority cybersecurity incidents to the appropriate internal technical teams, ensuring full continuity and follow-through
- Monitor emerging cybersecurity trends and threats to remain up to date and provide informed, proactive support to clients
- Collaborate closely with cross-functional teams including technical support, compliance, and account management to deliver a seamless client experience
- Contribute to the continuous improvement of support processes, knowledge bases, and internal documentation to enhance overall team performance
- Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role
- Valid EU passport or current EU residency status (mandatory requirement)
- A solid understanding of cybersecurity concepts, including but not limited to network security, endpoint protection, phishing, malware, and data privacy
- Previous experience in a customer support, technical support, or IT helpdesk environment is highly advantageous
- Strong analytical and problem-solving abilities with a methodical, detail-oriented approach to issue resolution
- Excellent interpersonal and communication skills with a natural ability to explain complex technical concepts to non-technical audiences
- A good working knowledge of English for internal communication and system use is beneficial