Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Friuli-Venezia Giulia, Italy • Lombardy, Italy
Posted: July 4, 2026
Job Description
Italian Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We specialise in matching ambitious professionals with opportunities that elevate their careers — from dynamic customer support roles to senior specialist positions spanning technology, finance, retail, and fitness and wellness. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and rewarding recruitment experience for every candidate we represent.
Job Overview
We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join a leading team as an Italian Speaking Fitbit Products Support Specialist position in Bulgaria — one of the most exciting Italian-speaking jobs available in the European fitness and wellness sector today. In this dynamic on-site role based in Sofia, Bulgaria, you will serve as the primary point of contact for Italian-speaking customers, delivering expert guidance and technical support for the full range of Fitbit wearable devices, health-tracking applications, and wellness ecosystem products. If you are enthusiastic about fitness and wellness technology and are looking for Italian-speaking jobs that truly make a difference in people's health journeys, this is the perfect opportunity for you — and one of the most rewarding jobs in Bulgaria available right now.
Key Responsibilities
- Provide professional, empathetic, and efficient support to Italian-speaking customers regarding Fitbit devices, wearable fitness trackers, smartwatches, and associated wellness applications via phone, email, and live chat channels.
- Diagnose and resolve technical issues related to Fitbit hardware, firmware, Bluetooth connectivity, app synchronisation, and account management, ensuring customers can seamlessly track their health and fitness goals.
- Guide customers through the setup, calibration, and optimal use of Fitbit products, empowering them to maximise the benefits of their fitness and wellness journey.
- Accurately log all customer interactions, technical issues, and resolutions within the internal CRM system, maintaining high standards of data quality and documentation.
- Escalate complex technical or billing issues to the appropriate specialist teams in a timely and professional manner, ensuring prompt resolution and customer satisfaction.
- Stay up to date with the latest Fitbit product releases, software updates, fitness features, and wellness innovations to provide customers with the most current and accurate information.
- Contribute to team performance targets by consistently achieving or exceeding individual KPIs related to customer satisfaction, resolution times, and quality scores in the fitness and wellness support environment.
- Actively collaborate with colleagues and team leaders to identify recurring customer pain points and suggest improvements to support processes and product knowledge resources.
- Native or fluent Italian language proficiency (spoken and written) is absolutely essential for this role, as you will be supporting Italian-speaking customers exclusively.
- Valid EU passport (mandatory requirement for all applicants).
- A genuine interest in fitness, wellness, wearable technology, or consumer electronics is strongly preferred and will be considered a significant advantage.
- Previous experience in customer support, technical helpdesk, or a related service environment is desirable, though motivated candidates with strong communication skills are also encouraged to apply.
- Solid computer literacy and the ability to navigate multiple digital platforms, CRM tools, and support systems confidently and efficiently.
- Excellent interpersonal and problem-solving skills, with a patient, professional, and solutions-oriented approach to customer interactions.
- Willingness to relocate to Sofia, Bulgaria, and work on-site as part of a vibrant, multicultural fitness and wellness support team.
Additional Content
Italian Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We specialise in matching ambitious professionals with opportunities that elevate their careers — from dynamic customer support roles to senior specialist positions spanning technology, finance, retail, and fitness and wellness. At Mercier Consultancy Group, we are committed to delivering a seamless, supportive, and rewarding recruitment experience for every candidate we represent.
Job Overview
We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join a leading team as an Italian Speaking Fitbit Products Support Specialist position in Bulgaria — one of the most exciting Italian-speaking jobs available in the European fitness and wellness sector today. In this dynamic on-site role based in Sofia, Bulgaria, you will serve as the primary point of contact for Italian-speaking customers, delivering expert guidance and technical support for the full range of Fitbit wearable devices, health-tracking applications, and wellness ecosystem products. If you are enthusiastic about fitness and wellness technology and are looking for Italian-speaking jobs that truly make a difference in people's health journeys, this is the perfect opportunity for you — and one of the most rewarding jobs in Bulgaria available right now.
Key Responsibilities
- Provide professional, empathetic, and efficient support to Italian-speaking customers regarding Fitbit devices, wearable fitness trackers, smartwatches, and associated wellness applications via phone, email, and live chat channels.
- Diagnose and resolve technical issues related to Fitbit hardware, firmware, Bluetooth connectivity, app synchronisation, and account management, ensuring customers can seamlessly track their health and fitness goals.
- Guide customers through the setup, calibration, and optimal use of Fitbit products, empowering them to maximise the benefits of their fitness and wellness journey.
- Accurately log all customer interactions, technical issues, and resolutions within the internal CRM system, maintaining high standards of data quality and documentation.
- Escalate complex technical or billing issues to the appropriate specialist teams in a timely and professional manner, ensuring prompt resolution and customer satisfaction.
- Stay up to date with the latest Fitbit product releases, software updates, fitness features, and wellness innovations to provide customers with the most current and accurate information.
- Contribute to team performance targets by consistently achieving or exceeding individual KPIs related to customer satisfaction, resolution times, and quality scores in the fitness and wellness support environment.
- Actively collaborate with colleagues and team leaders to identify recurring customer pain points and suggest improvements to support processes and product knowledge resources.
- Native or fluent Italian language proficiency (spoken and written) is absolutely essential for this role, as you will be supporting Italian-speaking customers exclusively.
- Valid EU passport (mandatory requirement for all applicants).
- A genuine interest in fitness, wellness, wearable technology, or consumer electronics is strongly preferred and will be considered a significant advantage.
- Previous experience in customer support, technical helpdesk, or a related service environment is desirable, though motivated candidates with strong communication skills are also encouraged to apply.
- Solid computer literacy and the ability to navigate multiple digital platforms, CRM tools, and support systems confidently and efficiently.
- Excellent interpersonal and problem-solving skills, with a patient, professional, and solutions-oriented approach to customer interactions.
- Willingness to relocate to Sofia, Bulgaria, and work on-site as part of a vibrant, multicultural fitness and wellness support team.