Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Germany • Portugal
Posted: July 4, 2026
Job Description
Italian Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with industry-leading organisations across the globe. With a strong footprint in international staffing and a reputation built on integrity, precision, and results, Mercier Consultancy Group has become the partner of choice for candidates and companies alike. Our commitment is simple: to place the right people in the right roles, and to support them every step of the way.
Job Overview
Mercier Consultancy Group is thrilled to present an outstanding opportunity for an Italian Speaking Player Support Specialist position in Bulgaria — one of the most exciting roles currently available in the Gaming & Esports industry for Italian-speaking professionals. Based on-site in the vibrant city of Sofia, Bulgaria, this role places you at the heart of a fast-paced, player-first environment where your passion for gaming and your fluency in Italian will make a genuine difference to players' experiences every single day. If you are searching for Italian-speaking jobs that combine your love of gaming with a rewarding international career, this is the opportunity you have been waiting for.
Key Responsibilities
- Deliver outstanding player support to Italian-speaking gaming and esports communities via live chat, email, and ticketing platforms, ensuring swift and satisfying resolutions.
- Assist players with account management queries, including login issues, subscription management, in-game purchases, and platform access across PC, console, and mobile environments.
- Investigate and resolve technical issues related to gameplay, connectivity, software bugs, and hardware compatibility, escalating complex cases to specialist teams when necessary.
- Monitor and moderate player interactions and in-game behaviour in accordance with community guidelines and terms of service to maintain a safe and enjoyable gaming environment.
- Provide detailed, accurate information regarding game updates, patches, esports events, tournaments, and promotional campaigns to keep players informed and engaged.
- Log all player interactions thoroughly within the CRM system, maintaining precise records to support quality assurance and continuous service improvement initiatives.
- Collaborate closely with internal teams including QA, game developers, and community managers to relay player feedback and contribute to a better overall gaming experience.
- Uphold and represent the brand values of the client at all times, ensuring every Italian-speaking player feels heard, valued, and supported.
- Native or fluent Italian language skills — both spoken and written — are essential for this role.
- Valid EU passport (mandatory requirement for all applicants).
- A genuine passion for gaming, esports, or digital entertainment, with a solid understanding of gaming culture, platforms, and player expectations.
- Strong communication skills with the ability to engage empathetically and professionally with players in high-pressure or sensitive situations.
- Proficiency in English at a functional working level to communicate with international colleagues and access internal documentation.
- Previous experience in customer support, player support, or a related service role within the gaming, tech, or digital entertainment sector is highly advantageous.
- Comfortable working in a structured, on-site team environment in Sofia, Bulgaria, with flexibility to work rotational shifts as required.
Additional Content
Italian Speaking Player Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with industry-leading organisations across the globe. With a strong footprint in international staffing and a reputation built on integrity, precision, and results, Mercier Consultancy Group has become the partner of choice for candidates and companies alike. Our commitment is simple: to place the right people in the right roles, and to support them every step of the way.
Job Overview
Mercier Consultancy Group is thrilled to present an outstanding opportunity for an Italian Speaking Player Support Specialist position in Bulgaria — one of the most exciting roles currently available in the Gaming & Esports industry for Italian-speaking professionals. Based on-site in the vibrant city of Sofia, Bulgaria, this role places you at the heart of a fast-paced, player-first environment where your passion for gaming and your fluency in Italian will make a genuine difference to players' experiences every single day. If you are searching for Italian-speaking jobs that combine your love of gaming with a rewarding international career, this is the opportunity you have been waiting for.
Key Responsibilities
- Deliver outstanding player support to Italian-speaking gaming and esports communities via live chat, email, and ticketing platforms, ensuring swift and satisfying resolutions.
- Assist players with account management queries, including login issues, subscription management, in-game purchases, and platform access across PC, console, and mobile environments.
- Investigate and resolve technical issues related to gameplay, connectivity, software bugs, and hardware compatibility, escalating complex cases to specialist teams when necessary.
- Monitor and moderate player interactions and in-game behaviour in accordance with community guidelines and terms of service to maintain a safe and enjoyable gaming environment.
- Provide detailed, accurate information regarding game updates, patches, esports events, tournaments, and promotional campaigns to keep players informed and engaged.
- Log all player interactions thoroughly within the CRM system, maintaining precise records to support quality assurance and continuous service improvement initiatives.
- Collaborate closely with internal teams including QA, game developers, and community managers to relay player feedback and contribute to a better overall gaming experience.
- Uphold and represent the brand values of the client at all times, ensuring every Italian-speaking player feels heard, valued, and supported.
- Native or fluent Italian language skills — both spoken and written — are essential for this role.
- Valid EU passport (mandatory requirement for all applicants).
- A genuine passion for gaming, esports, or digital entertainment, with a solid understanding of gaming culture, platforms, and player expectations.
- Strong communication skills with the ability to engage empathetically and professionally with players in high-pressure or sensitive situations.
- Proficiency in English at a functional working level to communicate with international colleagues and access internal documentation.
- Previous experience in customer support, player support, or a related service role within the gaming, tech, or digital entertainment sector is highly advantageous.
- Comfortable working in a structured, on-site team environment in Sofia, Bulgaria, with flexibility to work rotational shifts as required.