Junior IT Support Engineer
EUROPEAN DYNAMICS • Luxembourg
No Relocation
Posted: July 30, 2026
Job Description
We currently have a vacancy for an Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks:
- Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
- Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
- Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
- Reporting activities;
- Handle incoming calls using ServiceNow and task management;
- Create relevant documentation as well as user manuals.
- University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
- Excellent experience with IT user support;
- Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
- Excellent experience with Confluence and Jira;
- Experience with service delivery activities & reporting;
- Excellent experience with user support documentation, including the creation of SOPs and user manuals;
- Experience with Backup and restore and system administration in Linux/Windows;
- Good Knowledge of cloud environments and deployments would be an asset (Preferably AWS);
- Experience with Task Automation and DevOps would be considered an asset;
- Excellent command of the English language.
Additional Content
We currently have a vacancy for an Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.
Your tasks:
- Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
- Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
- Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
- Reporting activities;
- Handle incoming calls using ServiceNow and task management;
- Create relevant documentation as well as user manuals.
- University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
- Excellent experience with IT user support;
- Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
- Excellent experience with Confluence and Jira;
- Experience with service delivery activities & reporting;
- Excellent experience with user support documentation, including the creation of SOPs and user manuals;
- Experience with Backup and restore and system administration in Linux/Windows;
- Good Knowledge of cloud environments and deployments would be an asset (Preferably AWS);
- Experience with Task Automation and DevOps would be considered an asset;
- Excellent command of the English language.