Key Account Representative

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Key Account Representative based in India. This role offers the opportunity to lead strategic customer relationships within the industrial water treatment and specialty chemicals sector. You will drive account growth while strengthening long-term partnerships and identifying opportunities for new product adoption. The position combines commercial ownership with hands-on technical problem-solving at customer sites. You will also oversee the performance and deployment of technical support teams and ensure equipment and applications operate effectively. Success requires close collaboration with customers, site commercial teams, and internal stakeholders. This is a field-oriented, people-focused role suited to an experienced professional who enjoys solving complex operational challenges and delivering measurable customer value.
• Accountabilities: Manage key customer accounts, develop strong relationships, and identify opportunities to grow sales and expand the scope of existing partnerships. Introduce and support the adoption of new products and solutions aligned with customer requirements and operational priorities. Troubleshoot technical issues affecting paper machines and customer-site applications, providing practical solutions and coordinating follow-up as needed. Work closely with site commercial teams to coordinate orders, payments, and other commercial requirements. Monitor and ensure the proper functioning of equipment and solutions deployed at customer sites. Track competitor activities and developments at customer locations, taking appropriate action to protect and strengthen existing business. Manage spare parts requirements across applications and ensure appropriate availability for ongoing site operations. Participate in required safety, technical, and professional development training, both online and in person. Lead and support approximately 25 technical support professionals, providing direction and helping maintain high standards of service delivery. Requirements: Bring 10–15 years of relevant industrial experience, with strong knowledge of biocide applications and pulp mill operations. Hold a Bachelor’s degree in Engineering or a Master’s degree; a background in Chemical Engineering or a related chemical discipline is preferred. Demonstrate proven experience managing people, ideally within a technical, industrial, or customer-facing environment. Have strong technical troubleshooting capabilities, particularly in paper-machine or pulp-and-paper applications. Possess solid account management and commercial skills, with the ability to develop customer relationships and identify growth opportunities. Demonstrate strong communication, stakeholder-management, and coordination skills when working with customers, technical teams, and commercial stakeholders. Be comfortable working in a field-oriented environment and addressing operational challenges directly at customer sites. Show a proactive, analytical, and customer-focused approach, with the ability to balance commercial objectives and technical requirements. Be willing to complete relevant safety and professional development training and stay current with industry practices. Benefits: Competitive compensation package. Comprehensive employee benefits and insurance coverage. Opportunities for professional growth, learning, and development. Exposure to a global industrial and specialty-chemicals environment. Opportunity to lead and develop a sizeable technical support team. Customer-facing role with significant ownership of strategic accounts and business growth. Opportunity to work on complex technical and operational challenges across industrial applications.
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