Klantenservice medewerker, Virtueel (thuiswerken)
Amazon • NLD
No Relocation
Posted: June 15, 2026
Additional Content
Description
- Role:Customer Service Associate Job Type:12 month fixed-term contract, full time 40 hours per week Location:Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address) Pay Rate:15.25 per hour; salary increase after 6 mon
Description
- Role: Customer Service Associate Job Type: 12 month fixed-term contract, full time 40 hours per week Location: Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address) Pay Rate: €15.25 per hour; salary increase after 6 months tenure Start date: 7 September 2026 + 28 September 2026 (subject to change/to be confirmed). Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers based in the Netherlands by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Basic Qualifications
- Minimum age: 18 years old
- Have the right to work in the Netherlands
- Strong communication skills in Dutch (both written and oral fluency) + English
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 9am to 8pm
- Willingness and ability to work in rotating shifts (i.e., early, late, weekend and compensated overtime as required)
- Initial nine weeks availability for full-time training (paid)
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.