Lithuanian Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Sofia, Sofia City Province, Bulgaria
Posted: September 4, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. As experts in the BPO and Customer Support Services landscape, we specialize in facilitating career-defining opportunities that offer professional growth and global exposure.
Job Overview
We are currently seeking a motivated professional for a Lithuanian Speaking Support Specialist position in Bulgaria to join our client's high-performing team. This is one of the most exciting Lithuanian-speaking jobs in the region, offering a unique opportunity to provide premium service within the fast-paced Customer Support Services industry while enjoying a fully supported relocation experience.
Key Responsibilities
- Deliver exceptional omnichannel support to international clients in the Customer Support Services sector.
- Resolve complex inquiries through clear, professional communication in native or fluent Lithuanian.
- Maintain high quality standards to ensure customer satisfaction and brand loyalty.
- Collaborate with internal teams to identify and escalate technical or operational issues efficiently.
- Document all interactions accurately within the client's CRM system to maintain service excellence.
- Participate in ongoing training to stay updated on product specifications and industry best practices.
- Proactively contribute to team goals by meeting performance metrics and service level agreements.
- Native or fluent Lithuanian (spoken and written).
- Valid EU passport (mandatory).
- Strong proficiency in English for international corporate communication.
- A passion for people and a professional mindset tailored to the Customer Support Services industry.
- Previous experience in a support-oriented role is considered a distinct advantage for this position in Bulgaria.
- Excellent problem-solving abilities and a positive, team-oriented attitude.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading corporations across Europe. As experts in the BPO and Customer Support Services landscape, we specialize in facilitating career-defining opportunities that offer professional growth and global exposure.
Job Overview
We are currently seeking a motivated professional for a Lithuanian Speaking Support Specialist position in Bulgaria to join our client's high-performing team. This is one of the most exciting Lithuanian-speaking jobs in the region, offering a unique opportunity to provide premium service within the fast-paced Customer Support Services industry while enjoying a fully supported relocation experience.
Key Responsibilities
- Deliver exceptional omnichannel support to international clients in the Customer Support Services sector.
- Resolve complex inquiries through clear, professional communication in native or fluent Lithuanian.
- Maintain high quality standards to ensure customer satisfaction and brand loyalty.
- Collaborate with internal teams to identify and escalate technical or operational issues efficiently.
- Document all interactions accurately within the client's CRM system to maintain service excellence.
- Participate in ongoing training to stay updated on product specifications and industry best practices.
- Proactively contribute to team goals by meeting performance metrics and service level agreements.
- Native or fluent Lithuanian (spoken and written).
- Valid EU passport (mandatory).
- Strong proficiency in English for international corporate communication.
- A passion for people and a professional mindset tailored to the Customer Support Services industry.
- Previous experience in a support-oriented role is considered a distinct advantage for this position in Bulgaria.
- Excellent problem-solving abilities and a positive, team-oriented attitude.