Mortgage Underwriting Manager
ocrolusinc • Remote - IND
Posted: August 11, 2026
Job Description
About the Role
We're looking for an experienced mortgage underwriting leader to build and lead a team of underwriters responsible for validating the quality of our AI-powered underwriting products. This team serves as the final line of defense in ensuring our products make accurate, guideline-compliant underwriting decisions.
Your team will review a statistically representative sample of production loans every day, evaluating the accuracy of automated underwriting outputs, identifying trends, and uncovering opportunities to improve product quality. You'll transform detailed underwriting findings into actionable insights that Product, Engineering, and Machine Learning teams can use to improve product performance.
Success in this role requires deep underwriting expertise, strong people leadership, exceptional analytical skills, and the ability to communicate complex mortgage concepts in a way that drives product improvements.
Key Responsibilities
Team Leadership
Lead, and develop a high-performing team of mortgage underwriters responsible for quality assurance of Ocrolus mortgage products.
- Hire, onboard, coach, and manage team performance while fostering continuous professional development.
- Manage workforce planning, review capacity, and quality coverage to ensure consistent daily sampling and analysis.
- Serve as the senior underwriting subject matter expert for the QA team, providing guidance on complex underwriting scenarios a
Underwriting Quality Assurance
- Oversee daily reviews of a representative sample of production loan files to validate the accuracy and consistency of mortgage product output
- Drive consistency in QA scoring, documentation, and root cause analysis across the team.
Product Quality & Insights
- Identify trends, recurring defects, and opportunities for product improvement through systematic QA reviews.
- Distinguish between isolated issues and systemic product gaps using data-driven analysis.
- Translate underwriting observations into clear language that engineering and product teams can understand and act upon.
Cross-Functional Collaboration
- Partner closely with Product, Engineering, Machine Learning, and Customer Success to improve underwriting accuracy.
- Participate in product planning by representing the voice of underwriting quality.
- Support customer-facing teams by providing underwriting expertise for complex product questions and escalations when needed.
Required Skills & Experience
- 8+ years of residential mortgage underwriting experience, including significant experience with agency lending.
- 3+ years managing or leading teams of mortgage underwriters or quality assurance professionals.
- Deep expertise in residential mortgage underwriting, including borrower eligibility, income analysis, asset verification, credit assessment, collateral review, appraisal analysis, underwriting conditions, and agency guideline interpretation.
- Demonstrated ability to identify trends, perform root cause analysis, and translate findings into process or technology improvements.
- Exceptional written and verbal communication skills with the ability to simplify complex underwriting concepts for technical audiences.
- Strong analytical mindset with experience using data to identify quality trends
- Experience working with Loan Origination Systems (Encompass, Byte, etc.) and mortgage technology platforms.
- Experience partnering with Product or Engineering teams is strongly preferred.
Additional Content
About the Role
We're looking for an experienced mortgage underwriting leader to build and lead a team of underwriters responsible for validating the quality of our AI-powered underwriting products. This team serves as the final line of defense in ensuring our products make accurate, guideline-compliant underwriting decisions.
Your team will review a statistically representative sample of production loans every day, evaluating the accuracy of automated underwriting outputs, identifying trends, and uncovering opportunities to improve product quality. You'll transform detailed underwriting findings into actionable insights that Product, Engineering, and Machine Learning teams can use to improve product performance.
Success in this role requires deep underwriting expertise, strong people leadership, exceptional analytical skills, and the ability to communicate complex mortgage concepts in a way that drives product improvements.
Key Responsibilities
Team Leadership
Lead, and develop a high-performing team of mortgage underwriters responsible for quality assurance of Ocrolus mortgage products.
- Hire, onboard, coach, and manage team performance while fostering continuous professional development.
- Manage workforce planning, review capacity, and quality coverage to ensure consistent daily sampling and analysis.
- Serve as the senior underwriting subject matter expert for the QA team, providing guidance on complex underwriting scenarios a
Underwriting Quality Assurance
- Oversee daily reviews of a representative sample of production loan files to validate the accuracy and consistency of mortgage product output
- Drive consistency in QA scoring, documentation, and root cause analysis across the team.
Product Quality & Insights
- Identify trends, recurring defects, and opportunities for product improvement through systematic QA reviews.
- Distinguish between isolated issues and systemic product gaps using data-driven analysis.
- Translate underwriting observations into clear language that engineering and product teams can understand and act upon.
Cross-Functional Collaboration
- Partner closely with Product, Engineering, Machine Learning, and Customer Success to improve underwriting accuracy.
- Participate in product planning by representing the voice of underwriting quality.
- Support customer-facing teams by providing underwriting expertise for complex product questions and escalations when needed.
Required Skills & Experience
- 8+ years of residential mortgage underwriting experience, including significant experience with agency lending.
- 3+ years managing or leading teams of mortgage underwriters or quality assurance professionals.
- Deep expertise in residential mortgage underwriting, including borrower eligibility, income analysis, asset verification, credit assessment, collateral review, appraisal analysis, underwriting conditions, and agency guideline interpretation.
- Demonstrated ability to identify trends, perform root cause analysis, and translate findings into process or technology improvements.
- Exceptional written and verbal communication skills with the ability to simplify complex underwriting concepts for technical audiences.
- Strong analytical mindset with experience using data to identify quality trends
- Experience working with Loan Origination Systems (Encompass, Byte, etc.) and mortgage technology platforms.
- Experience partnering with Product or Engineering teams is strongly preferred.