NOC Monitoring Engineer
CallTek • Philippines
No Relocation
Posted: June 1, 2026
Job Description
Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.
Key Responsibilities
Monitoring & Incident Management
- Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
- Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
- Respond to alerts and incidents in accordance with established SLAs and priority levels.
- Perform root cause analysis on recurring incidents and implement preventive measures.
- Document all incidents, actions taken, and resolutions in the ticketing system.
Network Operations
- Maintain network availability and performance across enterprise infrastructure
- Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers
- Monitor bandwidth utilization and capacity planning metrics
- Execute network changes during scheduled maintenance windows
- Maintain up-to-date network documentation and diagrams
System Administration
- Monitor server performance, disk space, and application availability
- Perform basic system administration tasks on Windows and Linux servers
- Monitor backup systems and ensure successful completion of scheduled backups
- Coordinate with vendors and service providers for issue resolution
Communication & Reporting
- Provide timely status updates to stakeholders during incidents
- Generate and distribute daily, weekly, and monthly performance reports
- Participate in shift handover meetings to ensure continuity of operations
- Maintain clear and professional communication with technical and non-technical personnel
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1+ years network operations or NOC experience
- Incident management and escalation handling
- Experience coordinating with field technicians and dispatch operations
- Hands-on experience with network monitoring tools and systems
- Experience working in a 24/7 operational environment
- Excellent analytical and problem-solving abilities
- Strong attention to detail and documentation skills
- Ability to work independently and as part of a team
- Effective communication skills, both written and verbal
- Ability to remain calm under pressure and manage multiple priorities
- Strong customer service orientation
- Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
- Willing to work onsite
- Willingness to work rotating shifts, including nights, weekends, and holidays
Additional Content
Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.
Key Responsibilities
Monitoring & Incident Management
- Monitor network infrastructure, systems, and applications using various monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
- Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
- Respond to alerts and incidents in accordance with established SLAs and priority levels.
- Perform root cause analysis on recurring incidents and implement preventive measures.
- Document all incidents, actions taken, and resolutions in the ticketing system.
Network Operations
- Maintain network availability and performance across enterprise infrastructure
- Perform regular health checks on network devices including routers, switches, firewalls, wireless controllers and load balancers
- Monitor bandwidth utilization and capacity planning metrics
- Execute network changes during scheduled maintenance windows
- Maintain up-to-date network documentation and diagrams
System Administration
- Monitor server performance, disk space, and application availability
- Perform basic system administration tasks on Windows and Linux servers
- Monitor backup systems and ensure successful completion of scheduled backups
- Coordinate with vendors and service providers for issue resolution
Communication & Reporting
- Provide timely status updates to stakeholders during incidents
- Generate and distribute daily, weekly, and monthly performance reports
- Participate in shift handover meetings to ensure continuity of operations
- Maintain clear and professional communication with technical and non-technical personnel
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1+ years network operations or NOC experience
- Incident management and escalation handling
- Experience coordinating with field technicians and dispatch operations
- Hands-on experience with network monitoring tools and systems
- Experience working in a 24/7 operational environment
- Excellent analytical and problem-solving abilities
- Strong attention to detail and documentation skills
- Ability to work independently and as part of a team
- Effective communication skills, both written and verbal
- Ability to remain calm under pressure and manage multiple priorities
- Strong customer service orientation
- Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE)
- Willing to work onsite
- Willingness to work rotating shifts, including nights, weekends, and holidays